Director, Member Success, Academic

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🕒 vor 12 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🔴 Experte

👔 Direktor

👻 Geisterscore 12%

Was es bedeutet: die Wahrscheinlichkeit, dass für diese Stelle niemand wirklich einstellt.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Warum dieser Wert:

• Seit 12 Tagen offen.
• Stellen bei diesem Unternehmen werden meist in 39 Tagen besetzt.
• Kein Gehalt angegeben.

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TalentED Advisors

WebsiteLinkedInAlle Stellen

1 - 10 Mitarbeiter

💼 Beratung

👥 HR Tech

🤝 Non-Profit

Consulting • HR Tech • Non-profit

Wir helfen Ihrer gemeinnützigen Organisation, ihre Mission zu erreichen und alle Versprechen einzulösen, die Sie den Menschen gegeben haben, denen Sie dienen. Stellen Sie sich vor...*Sie stellen die perfekte Person für jede offene Position ein.*Endlich haben Sie das Team, das Sie benötigen, um Dinge in Bewegung zu bringen und abzuschließen.*Ihre Prozesse sind effizient und effektiv.*Sie lancieren all die Talentinitiativen, über die Sie seit Jahren sprechen.*Sie haben eine Strategie, die den Erfolg Ihrer Organisation sicherstellt und alle Daten, die Sie benötigen, um Ihre Entscheidung zu treffen.*Und Ihre Organisation verändert tatsächlich Leben und ganze Gemeinschaften—genau so, wie Sie es sich immer vorgestellt haben.Das sind die Tagträume, die wir bei TalentED Advisors zum Leben erwecken.

Beschreibung

• Serve as the primary relationship manager for a portfolio of member schools • Build trusted partnerships with heads of school, academic deans, curriculum leaders, division directors, counselors, and instructional leadership teams • Help schools maximize the value of E3n products and services • Understand member goals, priorities, and challenges and identify opportunities to strengthen engagement and long-term partnerships • Support onboarding and implementation of achievement assessments and related products and services • Guide schools in using assessment and student well-being tools, reporting platforms, and professional learning opportunities • Facilitate ongoing member conversations focused on adoption, utilization, and member success • Support Associate-to-Full membership growth and additional product utilization • Respond to member questions and support requests with internal teams • Help schools interpret assessment results and connect insights to instructional planning and student success • Coordinate with Product, Research, Professional Learning, and Platform teams to resolve questions and improve member experience • Monitor portfolio engagement, product utilization, member success, and retention • Gather and communicate member feedback, trends, challenges, and opportunities internally • Maintain accurate and timely Salesforce records documenting interactions, engagement, opportunities, and support activities • Collaborate across Membership, Product, Research, Professional Learning, Growth, and Platform teams • Contribute member insights to future products, services, research, and programming • Represent E3n at conferences, webinars, workshops, and member-facing events • Facilitate professional learning discussions focused on assessment, instructional improvement, and student success

🎯 Anforderungen

• Bachelor's degree or equivalent practical experience • 9–12+ years of experience in education, academic leadership, assessment, member success, customer success, or relationship management • Experience working with schools, educators, or education-focused organizations • Experience within independent or private schools preferred • Experience supporting educators through assessment programs, educational data systems, or instructional improvement initiatives preferred • Background in teaching, curriculum development and planning, academic leadership, or educational assessment preferred • Experience presenting to professional audiences or facilitating workshops for educators and school leaders preferred • Experience in independent school admissions or enrollment management is a plus • Ability to work fully remotely within the United States • Ability to travel approximately 25–30% periodically • Experience with Salesforce records and documentation

🏖️ Vorteile

• Purpose-driven work supporting educators, school leaders, and families nationwide • Whole-person employee support emphasizing balance, trust, and belonging • Collaborative, thoughtful colleagues • Opportunities for growth and influence during organizational transformation • Values-driven, data-informed workplace • Periodic travel opportunities to conferences, member engagement events, and internal team gatherings

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