Product Management Lead, Communication Platform

🕒 vor 2 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $180.000 - $220.000 / Jahr

⏰ Vollzeit

🟠 Senior

✅ Produktmanager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Teladoc Health

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

🏥 Gesundheitswesen

👥 B2C

☁️ SaaS

💰 €80.000.000 Post-IPO Debt - Teladoc Health im 2016-07

Healthcare • B2C • SaaS

Teladoc Health ist ein Telemedizinunternehmen, das Patienten mit Gesundheitsdienstleistern über eine virtuelle Plattform verbindet, die 24/7 Notfallversorgung, Primärversorgung, psychische Gesundheit (Therapie und Psychiatrie), Management chronischer Erkrankungen (Diabetes, Bluthochdruck, Gewichtsmanagement), Facharztberatung und Wellness-Dienstleistungen anbietet. Es bedient Einzelpersonen direkt und arbeitet mit Arbeitgebern, Gesundheitsplänen, Krankenhäusern und Gesundheitssystemen zusammen, um integrierte virtuelle Versorgungslösungen und Technologie in großem Maßstab bereitzustellen.

Beschreibung

• Own the member communications orchestration product strategy and roadmap across service, clinical, and engagement use cases • Lead build-vs-buy and vendor strategy, including orchestration/CDP platform evaluations and POCs • Advance migration from distributed communications infrastructure to a scalable orchestration model • Own communication preferences and consent experience, including data integrations, campaign remapping, and end-to-end testing • Enable personalized, data-driven, and AI-powered engagement through nudges, journey messaging, suppression logic, segmentation, and next-best-action capabilities • Translate architecture involving Snowflake, CDP, content management, orchestration logic, APIs, and downstream delivery systems into product direction • Define measurement frameworks covering delivery performance, engagement, booking conversion, repeat visits, suppression accuracy, preference adoption, and operational efficiency • Navigate stakeholders across marketing, data, engineering, clinical services, operations, legal/privacy, design, and executive leadership • Ensure communications are timely, relevant, clinically appropriate, consent-aware, and protective of member trust and experience

🎯 Anforderungen

• 10+ years of product management experience • Significant experience in consumer-facing, platform, engagement, lifecycle, growth, CRM, or marketing-technology domains • Ability to connect product roadmap decisions to business outcomes such as activation, conversion, retention, visit growth, operational efficiency, or revenue impact • Hands-on experience with communications, lifecycle, CRM, marketing automation, journey orchestration, or customer engagement platforms such as Braze, Iterable, Salesforce Marketing Cloud, Adobe Journey Optimizer, Customer.io, or similar • Strong technical fluency with architecture tradeoffs, APIs, event triggers, data pipelines, segmentation, consent/preference logic, and implementation complexity • Experience leading build-vs-buy decisions, vendor evaluations, POCs, platform migrations, or large cross-functional investments • Strong product judgment in ambiguous environments • Experience working across marketing, product, data, engineering, operations, legal/privacy, and executive stakeholders • Strong analytical orientation and ability to define measurement frameworks and interpret funnel or engagement data • Exceptional written and verbal communication • Ability to influence without formal authority and drive alignment across teams • Applicants must be currently authorized to work in the United States without visa sponsorship now or in the future • Bonus qualifications include regulated consumer-category experience, CDP strategy, Snowflake-based segmentation, reverse ETL, data activation, service or clinical communications, homegrown orchestration platforms, preference centers, consent systems, suppression logic, or notification-governance frameworks

🏖️ Vorteile

• Performance bonus eligibility • Flexible Vacation Policy • 80 hours of Paid Sick, Safe, and Caregiver Leave annually • Inclusive benefits program for employees and families • Opportunities for career growth and professional development • Innovative and inclusive workplace • Equal Opportunity Employer