Account Manager – Generator Customers

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🕒 vor 1 Monat

💵 £129.500 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💰 Account Manager

🇬🇧 UK-Skilled-Worker-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit UK-Skilled-Worker-Visa gesponsert.

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tem

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2021

⚡ Energie

🛍️ eCommerce

☁️ SaaS

Energy • eCommerce • SaaS

tem ist ein Unternehmen, das Firmen direkt mit Erzeugern erneuerbarer Energien verbindet, sodass sie Energie schneller und kostengünstiger einkaufen können. Durch das Umgehen traditioneller Energieanbieter ermöglicht tem seinen Kunden, Energiekosten um bis zu 25 % zu senken und garantiert einen fairen Preis für erneuerbare Energiequellen. Ihre Plattform bietet volle Transparenz im Energiebeschaffungsprozess und erleichtert Unternehmen das Management von Verträgen, Angeboten, Abrechnung und Insights an einem Ort. Die Mission von tem ist es, eine nachhaltige Energiezukunft zu schaffen, indem erneuerbare Energien für alle zugänglich gemacht werden.

Beschreibung

• Be the primary point of contact and trusted advisor for generator customers, from onboarding through to renewal and expansion. • Build strong, proactive relationships with UK generators, solving blockers, unlocking commercial opportunities, and owning retention, expansion, and long-term value. • Identify gaps across the customer journey and design scalable, high-impact improvements. • Work cross-functionally across Product, Ops, Sales, and Marketing to resolve client issues fast, taking a project management role when multiple departments are involved and sharing the customer voice internally (the good and the bad). • Interpret usage and adoption data to identify at-risk accounts, expansion opportunities, and the signals that drive commercial outcomes. • Handle tough client situations with transparency and customer-centricity: explain the problem, the steps, and progress as you go. • Help build the generator AM playbook from the ground up, including strategic account mapping, scalable onboarding, renewal motions, and expansion plays. • Travel to visit key accounts and deeply understand the pulse of the generator community. • Help define and measure what great looks like for generators on tem, today and into 2026.

🎯 Anforderungen

• Proven experience in account management or customer success in fast-moving B2B environments. You're building and improving, not caretaking. • Strong commercial instincts: a genuine understanding of how to drive expansion above targets through proactive relationship management. • A bias to action and willingness to go the extra mile. You move fast, make things happen, and love the customer. • A deep understanding of what exceptional customer experience looks like, and a consistent track record of delivering it. • Fluency in CRM tools (e.g. HubSpot) and the ability to translate usage, adoption, and commercial data into clear actions. • Excellent communication and listening skills, with the ability to work cross-functionally and carry the customer voice into internal conversations. • Comfort operating at high velocity, managing hundreds of accounts and renewals with rigour and care. • Nice-to-haves: Experience working with B2B supply-side customers, particularly in energy or marketplace businesses. • Exposure to early-stage or high-growth tech startups. • A strong desire to challenge the status quo and change how things work, not just how they're supported.

🏖️ Vorteile

• Competitive salary - our current band for this role is £129,500 or equivalent in local currency. • We review salaries twice a year using real-time market data, with transparent, consistent pay for the same role and level. • Stock Options - everyone on the team has ownership in our mission. • 25 days holiday + public holidays - Swap public holidays for ones that matter most to you. Plus, get an extra day off for your birthday 🎉. • Remote & flexible working - We’re fully remote with clear core hours, and no internal meetings on Friday afternoons. • Home working & wellbeing budgets: • Up to £1,200 / €1,200 annually to upgrade your remote setup (co-working passes, equipment, etc.). • Up to £150 / €150 monthly on anything that supports your wellbeing - from therapy to gym memberships to meditation apps.