Senior Specialist, Customer Success

🕒 vor 4 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $100.000 - $125.000 / Jahr

⏰ Vollzeit

🟠 Senior

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Transcarent

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2020

⚕️ Krankenversicherung

🤖 Künstliche Intelligenz

💰 €200.000.000 Series C im 2022-01

Healthcare Insurance • Health • Artificial Intelligence

Transcarent ist ein Gesundheits- und Pflegeerfahrungsunternehmen, das es einfach macht, die qualitativ hochwertige und erschwingliche Gesundheits- und Pflegeleistung zu erhalten, die jeder und seine Familie verdient – dort und wann sie es möchten, zu ihren Bedingungen. Transcarent stellt die Gesundheitskonsumenten wieder in den Mittelpunkt, indem es sie direkt mit einem integrierten Ökosystem von hochwertigen Anbietern und Gesundheitslösungen verbindet, transparente Informationen bereitstellt und vertrauenswürdige Beratung anbietet – in nur 60 Sekunden, rund um die Uhr, vom Smartphone aus, oft ohne Kosten für Mitglieder und zu niedrigeren Kosten für deren Arbeitgeber. Transcarent übernimmt die Verantwortung für Ergebnisse – bietet risikobasierte Preismodelle und transparente Berichterstattung über die Auswirkungen, um Anreize auf eine messbar bessere Erfahrung, bessere Gesundheit und geringere Kosten auszurichten.

Beschreibung

• Support the Client Success Executive as the primary point of contact for an assigned portfolio of strategic and enterprise 2nd.MD clients • Assist with strategic business reviews, quarterly health checks, and annual renewal discussions with HR leaders and key stakeholders • Monitor client communications and flag potential risks, concerns, or opportunities to the Client Success Executive • Maintain positive relationships with key decision makers, HR leaders, benefits administrators, and health plan partners • Assist with coordination of relationships between clients, health plans, insurance carriers, and strategic partnership organizations • Support program implementation and communication across client organizations and their health plan partners • Help facilitate meetings and ensure proper documentation and follow-up activities • Support client retention activities and assist with renewal preparation and documentation • Help identify potential growth opportunities and communicate findings to the Client Success Executive • Assist with developing client success plans and tracking progress against established goals • Provide administrative support for expansion discussions and coordinate with Client Success Executive as needed • Monitor and analyze client program performance with assistance from Client Success Executive, tracking utilization rates, member satisfaction, clinical outcomes, and ROI metrics • Prepare standard reports and summaries to help demonstrate program value to clients and health plan partners • Support implementation coordination of new services, features, or program enhancements • Assist with cross-functional coordination and help manage project timelines and deliverables • Serve as a knowledgeable resource on 2nd.MD services, helping clients navigate available programs and resources • Support client communications including meeting preparation, documentation, and follow-up activities • Assist with preparing materials and presentations for client meetings and strategic planning sessions • Help gather client feedback and communicate insights to appropriate internal teams • Monitor and track client engagement activities including marketing campaigns, communication initiatives, and member outreach programs • Coordinate with marketing teams to ensure proper tracking of engagement opt-ins. • Support execution of client-specific engagement strategies and marketing materials • Assist with election tracking of health fairs and on-site events. (Some travel may be required in attending on-site events.) • Maintain accurate records of engagement activities, marketing touchpoints, and election outcomes • Handle routine client inquiries and coordinate escalated issues with the Client Success Executive • Provide administrative support including meeting coordination, documentation, and project tracking • Assist with process improvements and help maintain best practices for client relationship management • Support special projects and initiatives as assigned by the Client Success Executive and leadership team

🎯 Anforderungen

• Bachelor's degree in Business, Healthcare Administration, Communications, or related field • 5-7 years of professional experience in client success, account management, or strategic relationship management • Proven experience managing complex B2B relationships with contract values of $100K-$2M+ • Demonstrated track record of achieving retention and growth targets in senior client-facing roles • Experience working with healthcare organizations, health plans, insurance carriers, or strategic partnerships • Advanced analytical skills with experience interpreting complex data and creating strategic insights • Expert proficiency with Microsoft Office suite and CRM systems (Salesforce preferred) along advanced data analysis tools • Strong verbal and written communications are essential to success in the role.

🏖️ Vorteile

• Competitive medical, dental, and vision coverage • Competitive 401(k) Plan with a generous company match • Flexible Time Off/Paid Time Off, 13 paid holidays • Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance • Mental Health and Wellness benefits