Senior Manager, Customer Success Engineering

🕒 vor 1 Monat

🇬🇧 Vereinigtes Königreich – Remote

⏰ Vollzeit

🟠 Senior

🧑‍🔧 Technischer Customer Success Manager

🇬🇧 UK-Skilled-Worker-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit UK-Skilled-Worker-Visa gesponsert.

👻 Geisterscore 30%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Lebenslauf hochladen

Veeam Software

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2006

💼 Beratung

📦 Logistik

☁️ SaaS

💰 €500.000.000 Private Equity Round im 2019-01

Consulting • Logistics • SaaS

Veeam Software ist ein globaler Marktführer für Datenresilienz und -schutz und bietet selbstverwaltete Datensicherungssoftware für Hybrid- und Multi-Cloud-Umgebungen. Die Veeam Data Platform stellt umfassende Lösungen für Datensicherung, Wiederherstellung und Sicherheit bereit und setzt auf Zero-Trust-Prinzipien sowie KI-gestützte Tools für Data Intelligence. Das Angebot von Veeam umfasst sichere Backup- und Storage-Services für Plattformen wie Microsoft 365, AWS und Google Cloud und unterstützt unterschiedlichste Workloads in virtuellen, physischen und SaaS-Umgebungen. Mit einem starken Ruf für Innovation und hohem Kundenvertrauen bedient Veeam ein breites Spektrum an Branchen und sorgt für Datenresilienz gegenüber Störungen wie Ransomware-Angriffen. Die Lösungen ermöglichen Unternehmen Datenfreiheit, sichere Speicherung und effizientes Management und untermauern die Position als ein führender Anbieter von Enterprise-Backup- und -Wiederherstellungssoftware weltweit.

Beschreibung

• Lead, coach, and develop a team of Customer Success Engineers, which may include junior managers, to deliver consistent, high-quality customer outcomes • Set expectations, performance standards, and operating rhythms for onboarding, adoption, success planning, resilience assessments, executive reviews, and renewal risk mitigation • Drive scalable technical capability across Veeam Data Platform, disaster recovery and resilience, cloud platforms, virtualization, storage, operating systems, and automation • Establish and improve standards for customer success plans, adoption roadmaps, account scorecards, health checks, quarterly business reviews, resilience reporting, and executive communication • Ensure Customer Success Engineers translate customer business objectives into co-signed, measurable success plans with time-bound value milestones • Champion resilience through maturity assessments, recoverability validation, recovery simulations, health checks, and gap remediation planning • Monitor customer health, adoption, sentiment, renewal readiness, and expansion indicators across the team’s book of business • Act as senior advisor and escalation point for strategic enterprise customers • Partner with Sales, Renewals, Technical Account Management, Support, Product, and Professional Services • Build repeatable plays, enablement, and best practices to improve time-to-first-value, adoption, retention, expansion readiness, and referenceability • Drive continuous improvement in capacity planning, account coverage, scorecard hygiene, forecasting inputs, and operating efficiency • Contribute to business planning by identifying growth opportunities, influencing account strategy, supporting expansion motions, and aligning team performance with retention and revenue goals • Keep the team focused on advisory, adoption, resilience, and value realization outcomes while routing break-fix issues, technical operations, commercial negotiations, and renewal quoting to appropriate teams

🎯 Anforderungen

• Eight or more years of customer-facing technical experience in enterprise IT, SaaS, data protection, backup and recovery, cloud, infrastructure, technical consulting, pre-sales engineering, technical account management, solutions architecture, or related fields • Three or more years of people leadership experience managing technical professionals, customer success engineers, technical account managers, solutions engineers, or similar roles • Proven ability to lead managers or technical teams through ambiguity, shifting priorities, and complex customer situations • Strong understanding of Veeam solutions or comparable data protection, backup, recovery, cyber resilience, and enterprise infrastructure technologies • Experience building and scaling customer success practices, including onboarding, success planning, adoption motions, health scoring, executive business reviews, renewal readiness, and risk mitigation • Strong technical acumen across virtualization, storage, operating systems, cloud platforms, scripting or automation, and disaster recovery and resilience best practices • Ability to engage executive stakeholders, including CIO, CISO, vice president, and director-level audiences, with clear recommendations tied to business value, risk, and outcomes • Strong cross-functional collaboration skills with Sales, Renewals, Product, Support, Professional Services, and Technical Account Management • Data-driven leadership style using metrics, customer health signals, and operational insights to improve team execution • Excellent communication, coaching, stakeholder management, and conflict resolution skills • Ability to build scalable processes without losing sight of high-touch customer needs • VMCE certification preferred, or ability to complete within an agreed timeframe after hire • Preferred industry certifications include AWS Solutions Architect, Microsoft Azure Administrator, Microsoft Azure Solutions Architect Expert, or similar cloud and infrastructure certifications

🏖️ Vorteile

• 25 paid vacation days • 4 extra global VeeaMe Days for self-care • 24 paid volunteer hours annually through Veeam Cares • Private medical, dental, and vision insurance with dependent enrolment • Life insurance with enhanced coverage and global 24/7 protection • Income protection after 26 weeks, covering a portion of salary • Defined contribution pension plan with employer match • Worldwide travel insurance for business and leisure, with option to enroll dependents • Employee Assistance Program with therapy, legal, and financial support • Online GP services and wellbeing programs • Opportunities to learn and grow through LinkedIn Learning, O’Reilly, mentoring, workshops, and learning events like the annual Global Day of Learning