Customer Success Coordinator

🕒 vor 5 Tagen

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WarriorBabe

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51 - 200 Mitarbeiter

🧘 Wellness

👥 B2C

⚕️ Krankenversicherung

Wellness • B2C • Healthcare Insurance

WarriorBabe ist ein Unternehmen für personalisiertes Fitness-Coaching, das ein 1:1 Mentoring-Programm namens WarriorBabe VIP anbietet. Dieses Programm bietet Frauen jeden Alters und Erfahrungsniveaus maßgeschneiderte Makronährstoff- und Fitnessberatung, die darauf abzielt, ihre ideale Körperzusammensetzung lebenslang zu erreichen und zu halten. Das Programm umfasst einen engagierten persönlichen Coach, individuelle Trainings- und Ernährungsanleitungen, Zugriff auf eine Online-App, Gemeinschaftsunterstützung und regelmäßige Überprüfungen, um Fortschritte zu überwachen und notwendige Anpassungen vorzunehmen. WarriorBabe ist darauf ausgelegt, Frauen zu befähigen, in einer nachhaltigen und informierten Weise die Kontrolle über ihre Gesundheits- und Fitnessreise zu übernehmen.

Beschreibung

• Support coach-client assignments as part of the welcome call cadence for all new VIP clients with oversight from the Customer Success Manager. • Field general how-to questions about the program and onboarding requirements post-sale (received via email, phone, and text messages, primarily). • Work closely with the internal WarriorBabe team to support any client issues and escalations. • Proactively identify clients who may benefit from additional WarriorBabe programs, services, or support offerings and facilitate warm handoffs to the appropriate team. • Support client retention initiatives by helping clients stay engaged, overcome onboarding barriers, and maintain momentum toward their goals. • Contribute to renewal and ascension efforts by identifying opportunities for clients to continue their journey within the WarriorBabe ecosystem while maintaining a client-first approach.

🎯 Anforderungen

• Extensive Customer Service Background: We are seeking candidates with a remarkable track record of 3-5+ years in customer service, preferably with experience in client success. • Exceptional Communication Skills: As a Client Success Manager, effective communication is paramount. • Proficiency in CRM and Project Management Tools: A solid understanding of Customer Relationship Management (CRM) systems and project management tools is a significant advantage. • Strong Multitasking and Time-Management Abilities: Managing multiple priorities with finesse is crucial in this fast-paced environment. • Availability: Ideally, our perfect candidate lives on the west coast and/or can accommodate evening hours (Monday through Friday until 9pm PST/12am EST) and Saturday availability (between 7am-3pm PST/10am-6pm EST)

🏖️ Vorteile

• Enjoy the benefits of a full-time remote position with flexible scheduling, allowing you to tailor your work hours around your lifestyle, outside of mandatory meeting times. • After 90 days, you will gain access to medical, dental, and vision insurance. • Additionally, you are immediately eligible to participate in our 401k plan featuring employer matching. • As an Employee, you will benefit from accrued PTO, including paid holidays, to support work-life balance. • Receive discounted WarriorBabe merchandise and services, enhancing your connection to our community and products.