Claims Support Specialist

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WithCoverage

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

☁️ SaaS

🤝 B2B

💸 Finanzen

SaaS • B2B • Finance

WithCoverage ist eine moderne Plattform für Risikomanagement und Versicherungen, die traditionelle Makler durch einen technologiegestützten, maßgeschneiderten Risikoberatungsservice für ehrgeizige Unternehmen ersetzt. Durch die Kombination einer digitalen SaaS-Plattform und KI-gestützter Policenanalyse mit einem Team von Versicherungsexperten und Anwälten verwaltet WithCoverage Policen, Schadensfälle, Versicherungszertifikate (COIs), Abrechnungen und maßgeschneiderte Risikoplanungen, um den Versicherungsschutz zu verbessern und Prämien zu senken, während Unternehmen wachsen. Das Unternehmen legt Wert auf proaktive Schadensbearbeitung, Policenverwaltung über ein einziges Dashboard und Kosteneinsparungen für die Finanz- und Betriebsteams.

Beschreibung

• Serve as the main point of contact for clients throughout the claims process, providing clear guidance and updates. • Evaluate policy coverage and advocate for the best possible outcomes for clients. • Challenge adjusters when necessary to ensure fair and timely settlements. • Proactively anticipate and present strategic solutions to clients for resolving claims. • Oversee the full lifecycle of claims, from initial report to final resolution. • Conduct new business claims audits for newly acquired clients. • Collaborate with insurers, underwriters, and external adjusters to negotiate claims settlements. • Facilitate client meetings, claims reviews, and carrier discussions to ensure alignment and transparency. • Maintain meticulous documentation of claims activity in our proprietary agency management system. • Educate clients on claims administration, coverage nuances, and proactive risk management. • Offer guidance on reducing claim exposure and improving policy language to prevent disputes. • Prepare and deliver quarterly claims reviews with key insights and recommendations. • Leverage technology to streamline claims handling, improving efficiency and accuracy. • Partner with product team to identify opportunities to enhance internal claims processes using tech-driven solutions. • Provide data-driven insights to clients on claims trends, risk mitigation strategies, and best practices.

🎯 Anforderungen

• 3-7 years of experience in claims handling and claims advocacy. • Strong knowledge of commercial lines claims, including non-admitted experience with complex coverage nuances • Significant experience in policy interpretation and claims negotiation. • Exceptional problem-solving and strategic thinking abilities. • Strong communication and negotiation skills, with the ability to advocate for clients. • Ability to work autonomously while collaborating with internal teams and external stakeholders. • Familiarity with claims technology platforms and data analytics tools. • Adjuster’s License (a plus, but not required). • Certifications related to claims management or risk mitigation (e.g., AIC, CPCU) are a bonus.

🏖️ Vorteile

• Competitive compensation that may include equity • Flexible paid time off • Comprehensive benefit plans for medical, dental, vision, life, and disability • Flexible Spending Accounts (FSAs): Health Care FSA and Dependent Care FSA • Commuter Savings Account • Human Interest: 401(k) provider • Time Off: Sick Leave, Family and Medical Leave, Flexible Time Off • Paid Holidays: Observance of all major national holidays • A curated in-office employee experience, designed to foster community, team connections, and innovation, that also includes catered lunches in the office on Fridays for in-office workers • Collaborative, transparent, and fun culture