Enterprise Customer Success Manager

🕒 vor 10 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $65.000 - $80.000 / Jahr

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

🏆 Customer Success

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Lebenslauf hochladen

ZipRecruiter

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2010

🎯 Rekrutierung

👥 HR Tech

🤝 B2B

💰 €550.000.000 Post-IPO Debt im 2022-01

Recruitment • HR Tech • B2B

ZipRecruiter ist ein Online-Arbeitsmarkt, der Jobsuchende mit Arbeitgebern verbindet. Er bietet eine Plattform, auf der Kandidaten Profile erstellen und nach Stellen suchen können, während Arbeitgeber Konten eröffnen, um Stellenangebote zu veröffentlichen. Die Plattform sendet mithilfe einer leistungsstarken Matching-Technologie sofortige Job-Benachrichtigungen an potenzielle Kandidaten, was für Jobsuchende bequem und für Unternehmen eine effiziente Rekrutierung gewährleistet. Die Dienste von ZipRecruiter werden sowohl von kleinen und mittleren Unternehmen als auch von Großunternehmen und einzelnen Jobsuchenden genutzt, mit dem Ziel, den Prozess der Jobsuche und Rekrutierung zu optimieren.

Beschreibung

• Leverage your expert analytical skills to deliver results against our shared measures of success with customers • Implement and optimize solutions that improve product performance • Create and guide the customer through data driven narratives that provide meaningful insights, partnering with our Sales and Product Strategy teams to deliver results against our shared measures of success • Work with AdOps to oversee the accurate implementation of new campaigns and integrations • Serve as a trusted partner and recruitment expert to key customer stakeholders • Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their recruiting goals • Collaborate with Sales and Product Strategy teams to deliver results and create a great customer experience, leading to revenue retention, renewals, and upsells • Monitor and optimize performance to ensure measure of success targets are exceeded • Oversee account setup and project manage the implementation to launch, including customer training and onboarding • Serve as point person for your customer and leverage internal teams to troubleshoot technical issues • Travel to visit customers as needed to review performance and build a strong partnership • Maintain advanced knowledge of various industry technologies, ZipRecruiter products • Leverage Gemini (AI) to enhance workflow process and function

🎯 Anforderungen

• 2+ years of experience as a Customer Success Manager • 1+ year of experience working with Enterprise and/or high value customers • Experience with Recruitment Advertising and/or Performance Based Advertising • Passion for providing excellent customer service and creating “WOW” experiences • Ability to develop and deliver compelling presentations using data storytelling • Detail-oriented, organized, and strong time-management skills • Curious self-starter with the ability to learn quickly, adapt to feedback, and work in a rapidly changing environment • Easily builds rapport and establishes relationships with customers and colleagues, including sales and product/technical teams • Ability to work both independently and within a team environment • Advanced knowledge of G Suite (docs, sheets, decks, gmail, calendar) • Experience working with programmatic platforms is a plus

🏖️ Vorteile

• health insurance • retirement plans • paid time off • flexible work arrangements • professional development • bonuses • stock options