Senior Customer Success Manager

🔥 il y a 21 heures

🇬🇧 Royaume-Uni – Télétravail

💵 £73 000 - £106 000 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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1Password

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2009

🔒 Cybersecurity

☁️ SaaS

⚡ Productivité

💰 €620 000 000 Series C en 2022-01

Cybersecurity • SaaS • Productivity

1Password est une solution de gestion des mots de passe de référence, conçue pour renforcer la sécurité des particuliers, des familles et des entreprises. Elle offre une plateforme sécurisée pour stocker et gérer les mots de passe, les informations sensibles et les identifiants d’accès sur divers appareils. Avec des fonctionnalités comme Extended Access Management, elle sécurise efficacement l’accès pour chaque identité et chaque application, comblant ainsi les failles laissées par les outils de gestion des accès traditionnels. Plébiscité par 165 000 entreprises et des millions de familles, 1Password est reconnu pour la satisfaction de ses utilisateurs et ses capacités destinées aux entreprises, ce qui en fait un choix de premier plan pour une sécurité numérique complète.

Description

• Own and strategically manage a portfolio of customers • Drive value realization, revenue retention, and expansion outcomes • Independently manage moderately to highly complex accounts and adapt success plans to customer context • Maintain full success plan coverage and produce documented best practices and playbooks • Identify and mitigate renewal risks and close risk CTAs within defined timeframes • Drive executive sponsor attendance in data-backed, value-driven executive business reviews • Maintain commercial intelligence across strategic accounts, including budget cycles, organizational changes, compliance mandates, and stack rationalization • Translate advanced 1Password capabilities into measurable outcomes and ROI for VP and C-suite stakeholders • Source and advance expansion opportunities and achieve strong amendment and renewal upsell win rates • Maintain forecasting hygiene for upcoming renewals • Manage commercial objections, renewal negotiations, and competitive conversations independently • Build and present business cases to customer champions and advance deals with AE alignment • Advise customers on security using product knowledge, regulatory context, breach patterns, and competitive dynamics • Design and share replicable AI-assisted workflows with teammates • Lead joint account planning with Account Executives • Mentor Level B CSMs through call shadowing, coaching, and onboarding support • Lead or co-lead cross-team initiatives and contribute tools or improvements adopted by peers • Develop fluency in 1Password’s product suite, CS methodology, and commercial motion during onboarding • Independently manage customer touchpoints by the end of Month 1 • Take full ownership of the book, maintain EBR cadence, and source expansions by Month 3 • Operate with full commercial autonomy, contribute to team practices, and mentor peers by Month 6

🎯 Exigences

• 6+ years in a customer-facing, consultative, or technical role in SaaS, such as Customer Success, Solutions Engineering, Technical Account Management, or IT/security leadership • Demonstrated track record of exceeding retention, adoption, and expansion outcomes • Proven ability to run executive business reviews with VP and C-suite stakeholders • Background in cybersecurity, IAM, identity security, or enterprise IT preferred • Strategic success planning and multi-threaded stakeholder management across a complex portfolio • Commercial acumen, including independently qualifying, advancing, and documenting expansion opportunities and managing negotiations without oversight • Ability to design and apply AI-assisted workflows to commercial execution and document use cases in a shareable format • Strong Gainsight and Salesforce hygiene • Consistent forecasting discipline • High autonomy in managing complex accounts • Strong executive presence and ability to adapt messaging for technical, operational, and C-suite audiences • Ability to elevate teammates through knowledge sharing and informal mentorship • Must live in the United Kingdom and already be legally authorized to work there; no work authorization, relocation assistance, or sponsorship/transferring of a visa offered • Successful applicants must complete a background check

🏖️ Avantages

• Immediate participation in 1Password's benefits program, including health and dental benefits • Pension • Generous paid time off • Equity grant • Eligibility for incentive programs • Maternity and parental leave top-up programs • Competitive health benefits • Generous PTO policy • RSU program for most employees • Retirement matching program • Free 1Password account • Paid volunteer days • Peer-to-peer recognition through Bonusly • Remote-first work environment • Accommodation available upon request during recruitment • Occasional department offsites, quarterly department meetings, and periodic customer events