Customer Success Manager – EMEA

🕒 il y a 1 jour

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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PebblePad - The ePortfolio for Higher Education

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2003

🏥 Santé

💼 Conseil

📣 Marketing

💰 Private equity en 2024-11

Healthcare • Consulting • Marketing

PebblePad - La plateforme d'ePortfolio pour l'enseignement supérieur est un système de portfolio électronique, de carnet de travail et d'évaluation flexible conçu pour les établissements d'enseignement supérieur. Depuis 2004, elle offre une solution SaaS qui unifie l'ensemble du parcours d'apprentissage - depuis l'avant-arrivée jusqu'aux stages, à la diplomation et aux anciens élèves - facilitant l'évaluation authentique, la réflexion, les retours d'expérience, le suivi de l'employabilité et le développement de l'identité professionnelle. La plateforme s'intègre avec les systèmes LMS/VLE, propose des fonctionnalités mobiles hors-ligne (PebblePocket), des analyses et un soutien pour les comptes d'anciens élèves afin d'aider les éducateurs à étendre l'évaluation et améliorer les résultats étudiants.

Description

• Own a portfolio of university accounts across EMEA • Drive renewals and expansion revenue across PebblePad and myday • Develop account plans identifying opportunities, risks and strategic priorities • Identify opportunities for faculty-level expansion, additional programmes or departments, cross-product adoption, and institutional strategic initiatives • Increase the value customers receive from PebblePad and myday • Partner with Sales to convert expansion opportunities into revenue • Maintain understanding of each account's commercial position, renewal status, risks and growth potential • Act as a strategic partner and trusted advisor to university institutions • Build relationships with senior stakeholders including CIOs, Directors of Digital Education, Learning & Teaching leaders, and Student Experience leadership • Align PebblePad and myday with institutional priorities such as employability, professional identity, competency-based education, digital student experience and curriculum redesign • Develop adoption strategies and increase institutional engagement • Ensure customers achieve measurable value from the products • Monitor product adoption and engagement, identify risks and implement success plans • Lead business reviews demonstrating impact and outcomes • Develop customer advocacy through case studies, conference presentations and peer-to-peer references • Support the PebblePad community through engagement and knowledge sharing • Collaborate with Sales, Product, Professional Services and Demand Generation • Share customer insight and feedback on product development and market trends • Support institutional pilots and strategic initiatives • Achieve success metrics including retention, expansion revenue, product adoption, customer satisfaction and advocacy

🎯 Exigences

• 3+ years' experience in Customer Success, Account Management, Strategic Account Management, Commercial Partnerships or a similar customer-facing commercial role • Proven experience managing and growing a portfolio of SaaS accounts • Demonstrable experience contributing to or owning renewals, retention and/or expansion revenue • Experience managing complex accounts with multiple stakeholders and decision-makers • Strong stakeholder management skills, including experience engaging senior-level contacts • Proven ability to identify customer needs, risks and commercial opportunities • Excellent communication, presentation and relationship-building skills • Strong commercial mindset and understanding of revenue and retention drivers • Proactive, organised and accountable approach to managing a portfolio of customers • Comfortable using data, customer insight and performance metrics to inform priorities and decisions • Ability to navigate complex organisations • Experience working with universities, colleges or the wider education sector • Experience managing accounts across multiple products or solutions • Experience developing customer advocates, case studies, references or conference speakers • Understanding of higher education priorities such as student experience, employability, digital transformation, curriculum development or professional identity • Experience working with customers across multiple countries • Ability to work occasional hours outside standard business hours to support global customers and teams • Some travel required to customers, conferences, and company events

🏖️ Avantages

• Remote work • Full-time employment • Travel to customers, conferences, and company events • Equal opportunities employer • Opportunity to work with leading universities globally • Mission-driven company improving learning and student experience • Opportunity to shape the future of digital education and campus engagement • Collaborative team at the forefront of EdTech innovation • Direct impact on customer outcomes and business growth