Customer Service Representative

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RealTruck, Inc.

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5001 - 10000 employés

🛍️ eCommerce

🛒 Commerce de détail

👥 B2C

eCommerce • Retail • B2C

RealTruck, Inc. est une entreprise de commerce électronique et de vente au détail qui conçoit, fabrique et vend des couvre-caisse de camion, des couvre-bennes, des marchepieds et des accessoires connexes directement aux consommateurs ainsi qu'à travers un réseau de plus de 800 revendeurs. Ils proposent un configurateur 3D de couvre-caisse pour des configurations personnalisées, produisent des produits dans une usine dans l'Ohio, livrent via leur propre flotte spécialisée, et offrent une installation professionnelle par le biais de revendeurs locaux certifiés. RealTruck dessert les marchés des camions de loisir et commercial et opère à l'international.

Description

• Support management of incoming calls, e-mails, chats • Develop brand identity with new and existing customers • Classify and assess customers’ needs to achieve satisfaction • Act as the company’s front-line contact with customers • Provide support in all areas of customer service • Examine, analyze, and document relevant details for accurate data entry • Ensure accuracy of customer records and update as needed • Handle a high volume of inbound customer touchpoints via multiple channels • Maintain a positive, empathetic, and professional demeanor at every customer touchpoint • Complete customer transactions, documentation, and/or data entry timely • Continuously improve job-specific skills and technical knowledge

🎯 Exigences

• High school diploma or GED required • Technical Certification or Associates Degree preferred • 1+ years of customer service, hospitality, technical support, or related work experience required • 2-5 years of experience preferred • Internet speed minimum of 100 download and 25 upload • Proficient in Microsoft Office Suite (Outlook, Word, Excel) • Excellent written and oral communication skills • Ability to maintain/exceed overall performance with high levels of accuracy • Demonstrated flexibility and innovation to resolve problems • Advanced organization, prioritization, and attention to detail skills • Ability to work independently or with others in a fast-paced environment • Excellent attendance and dependability • Skill in resolving conflicts compassionately • Experience with multilateral computer systems and technology • Flexible schedule with availability to work weekends and holidays

🏖️ Avantages

• medical coverage • dental coverage • vision coverage • company-paid life insurance and disability • 401(k) with company match • wellbeing days • parental leave • educational reimbursement • referral bonuses • employee discounts on RealTruck products