Configuration Team Implementation Manager

🕒 il y a 1 mois

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🛠️ Spécialiste de l'Implémentation

🇬🇧 Parrain de Visa de Travailleur Qualifié UK

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👻 Score fantôme 22%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Capita

Capita

10 000+ employés

Fondée en 1984

💼 Conseil

🏥 Santé

🛡️ Assurance

💰 Seed Round en 2018-01

Consulting • Healthcare • Insurance

Capita est une entreprise focalisée sur la fourniture de services et de solutions visant à améliorer l'expérience utilisateur et la conformité liée à l'utilisation d'Internet. Elle insiste sur l'importance des cookies, la gestion de la vie privée en ligne et l'information des utilisateurs concernant l'utilisation de leurs données sur les sites web. À travers ses outils et ses politiques, Capita vise à soutenir les organisations dans la compréhension du comportement des utilisateurs d'Internet tout en respectant les normes légales, telles que la loi européenne sur les cookies.

Description

• Manage an Implementation team responsible for delivering automated calculations for new clients • Manage and develop staff assigned to the team • Deliver new client implementations on time, to budget, and to quality standards • Review project and team documentation for quality standards • Ensure process changes are incorporated • Own and promote best practice within the team • Oversee and sign off process improvements • Review and agree project plans, identifying and mitigating risks and issues • Support Programme/Project Managers in steering projects to successful closure • Ensure projects are appropriately resourced and escalate resourcing risks • Lead the team on process and delivery approach • Seek efficiencies and mentor the team on best practice • Liaise with Programme/Project Managers to facilitate project deadlines and timescales • Ensure people-management tasks are completed and staff are developed, mentored, and trained • Analyse requirements to ensure output is fit for purpose • Identify errors through checking and sign-off processes

🎯 Exigences

• Strong technical pensions knowledge, particularly in defined benefit (DB) schemes, with ability to explain complex matters • System/calculations configuration or operations background • Strong management and/or leadership skills • Experience interacting with clients and internal and external stakeholders • Previous experience implementing change or working in a project environment • Understanding of System Testing and/or User Acceptance Testing • Understanding of calculation proformas, Benefit Basis, Benefit Specifications, scenario matrices, test plans, Calculation Specifications, system debugs, root cause analysis, and triage processes • Familiarity with pension administration systems, member records, setup, and operational processing • Ability to analyse requirements and ensure output is fit for purpose • Up-to-date knowledge of legislation and policy changes affecting pensions • Detailed understanding of DB, DC, CARE, and annuities, including administration and system/process implications • Commitment to quality service and identifying errors during checking and sign-off

🏖️ Avantages

• Remote working – work from wherever you’re happiest in the UK • Competitive salary • 23 days’ holiday, rising to 27 (pro rata) • Option to buy more holiday after qualifying period • Paid volunteering day with a charity of your choice • Generous family leave policies, including 15 weeks’ fully paid maternity, adoption, and shared parental leave • Cycle2Work scheme • Pension • Life assurance • Inclusive, barrier-free recruitment process and working environment • Equal opportunity employer • Disability Confident employer

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