Clinical Success Manager – EMEA

Emploi pas sur LinkedIn

🕒 il y a 13 jours

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Accuray

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1990

🏭 Fabrication

🏥 Santé

💊 Pharmaceutique

💰 Post-IPO Debt en 2016-01

Manufacturing • Healthcare • Pharmaceuticals

Nous nous engageons passionnément à étendre le pouvoir curatif de la radiothérapie pour améliorer le plus de vies possible. #AccurayExpandRT #CyberKnife #Radixact #TomoTherapy #AccurayExchange

Description

• Own and develop installed base accounts as the primary point of contact to improve long-term customer success and satisfaction • Build and maintain trust-based relationships with clinical, technical, and executive stakeholders • Collaborate with Product Development, Marketing, Training, Clinical Applications, Physics Support, and Service teams • Communicate customer and potential-customer feedback internally to guide processes • Bridge customers and internal teams to ensure seamless execution and high customer satisfaction • Support success for first-in-country product implementations • Drive installed-base revenue growth through upgrades, service offerings, and new business opportunities • Support the full sales cycle from opportunity identification through deal closure • Collaborate with regional business, business management, and regional service leaders on trade-in, trade-up, service purchases, contract negotiations, and renewals • Conduct customer visits and co-deliver presentations and demonstrations translating complex solutions into clinical and business value • Support workshops and on-site engagements • Identify and escalate customer needs, challenges, competitive developments, and market insights • Liaise between key opinion leaders and company medical affairs • Record customer interactions and projects in the CRM system • Maintain up-to-date expertise to provide customer guidance • Attend key meetings and trade shows such as ESTRO to strengthen brand presence, capture market insights, and develop prospect relationships

🎯 Exigences

• Strong clinical background in radiotherapy, oncology, medical physics, or related field • Proven experience in a customer-facing role with commercial exposure (sales, account management, or similar) • Demonstrated ability to drive business within an installed base and develop new opportunities • Excellent communication and presentation skills, with the ability to convey complex concepts in a compelling way • Natural ability to build relationships, influence stakeholders, and create customer trust • Self-driven, proactive, and comfortable operating with a high level of autonomy and accountability • Hands-on experience with complete product portfolio • Fluent in local languages of the regions covered • Ability to travel up to 50% of the time within the assigned territory • Must provide proof of permanent authorization to work in the country of application without sponsorship

🏖️ Avantages

• Inclusive and collaborative work environment • Equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status