Senior Manager, Customer Success Management

🕒 il y a 14 jours

🇬🇧 Royaume-Uni – Télétravail

💵 £150 000 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

👻 Score fantôme 20%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Chainguard

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2021

🔐 Sécurité

☁️ SaaS

🔒 Cybersecurity

Security • SaaS • Cybersecurity

Chainguard est une entreprise spécialisée dans la création d’images de conteneur sécurisées afin de renforcer la sécurité logicielle et la conformité. Ses produits incluent des images de conteneur à faible, voire zéro, CVE, mises à jour quotidiennement pour respecter des référentiels de sécurité et de conformité tels que FedRAMP, NIST 800-53, PCI-DSS, SOC 2 et les CIS Benchmarks. Chainguard se concentre sur la réduction des vulnérabilités, l’automatisation de la conformité et le support des workflows de développement, sans compromettre l’innovation ni la productivité. L’entreprise sert un large éventail d’industries, y compris des secteurs fortement réglementés, en fournissant des images durcies qui atténuent les risques de la chaîne d’approvisionnement logicielle et renforcent la sécurité des applications.

Description

• Report to the Director of Customer Success • Work collaboratively to achieve company goals and advance customer success initiatives across Enterprise segments • Build, lead, and mentor a team of CSMs supporting Enterprise customers • Foster a collaborative, high-performance, and customer-centric culture • Provide coaching, performance management, and career development support • Drive accountability through clear goals, metrics, and regular feedback • Define segment-specific strategies with Customer Success and cross-functional leaders • Execute programs tailored to Enterprise customer needs • Design and operationalize engagement models • Ensure consistency in customer journeys while adapting for segment nuances • Maintain visibility into adoption, health scores, and engagement metrics across the portfolio • Guide the team in identifying churn risks and expansion opportunities • Drive proactive outreach and intervention based on data insights • Support account reviews and use segment-level insights to improve outcomes • Ensure strong stakeholder relationships across Enterprise accounts • Deliver consistent value through customer interactions • Capture and synthesize customer feedback to inform internal teams • Act as the voice of the customer to influence product and go-to-market strategy • Collaborate with Sales, Product, and Marketing to drive adoption and expansion • Support renewal strategies and improve retention outcomes across segments • Contribute to accurate forecasting and pipeline visibility using data • Identify and scale growth opportunities within the Enterprise base • Implement and refine processes that enable scale and efficiency • Improve team productivity through tooling, automation, and best practices • Standardize workflows and reporting for consistency and visibility • Monitor industry trends and evolve engagement strategies accordingly

🎯 Exigences

• 4+ years of experience in Customer Success, Technical Account Management, or related fields • Prior people management experience with a track record of developing high-performing teams • Experience supporting Enterprise or high-ARR customer segments • Experience with high-touch customer success models • Background in Cybersecurity, DevOps, or a related technical domain preferred • Strong operational mindset with experience building or optimizing processes • Proven ability to drive retention and growth in a metrics-driven environment • Excellent communication and interpersonal skills across diverse audiences • Bachelor's degree in a relevant field; advanced degree preferred • Currently located in the United Kingdom

🏖️ Avantages

• Work remotely with team meetup opportunities • Bi-annual destination summits • Monthly stipend for coworking spaces, phone and internet costs • Stock options upon hire and promotion • Participation in secondary offerings • 10 years to exercise stock options • 100% covered health, vision and dental insurance premiums for employee and dependents • Flexible time off • 18 weeks paid parental leave for birthing parents • 12 weeks paid parental leave for non-birthing parents • Option to use parental leave all at once or throughout the child's first year