Customer Support Representative

🕒 il y a 1 mois

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airSlate

Site WebLinkedInTous les Emplois

501 - 1000 employés

💰 €51 500 000 Series B en 2022-06

airSlate développe le futur des workflows. Consultez ici toutes les dernières nouvelles et mises à jour passionnantes.

Description

• Resolve support issues received via the CRM system, handling tickets and chats on subscription and billing, product usage (editing, signing, workflows), and account-related concerns • Manage issue tickets in Jira and partner with Development and QA to resolve them in a timely manner • Conduct product demos and guide users through DocHub's key features and workflows • Identify and assess customer needs to drive satisfaction and successful retention • Build trusted, lasting relationships through open and interactive communication • Handle large volumes of incoming inquiries while balancing speed and quality • Switch between chats and tickets based on volume and priority, working with internal tools, the knowledge base, and predefined processes • Escalate more complex customer scenarios with support from the team lead • Meet personal and team targets aligned with our 24/7 support and retention OKRs • Follow established communication procedures, guidelines, and policies

🎯 Exigences

• 2+ years of experience as a Support Specialist in an IT company • Fluent English with excellent grammar and writing skills • Strong customer service skills and a passion for helping others • Excellent written and verbal communication, with empathy across chats and tickets • Flexibility and adaptability — including comfort with night shifts and mid-week days off — to support the US market 24/7 • A team-oriented mindset and the ability to learn quickly in a changing product environment

🏖️ Avantages

• Flexible working environment • Competitive compensation • Professional growth and learning • Health and well‑being • Family‑friendly culture • Giving back • Open communication