Customer Support – Card Services, Crypto Focus

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Extend Your Team

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2020

🎯 Recrutement

🤝 B2B

Recruitment • B2B

Extend Your Team est une entreprise de services de personnel et de gestion qui crée des équipes d'assistants virtuels expérimentés et d'opérations à distance pour les entreprises à forte croissance. Ils utilisent un système d'évaluation exclusif pour placer des professionnels autonomes à temps plein (assistants de direction, représentants du support client, comptables) qui s'intègrent aux flux de travail des clients pour stimuler l'exécution, réduire les frais généraux, et accroître rapidement les opérations. Extend Your Team dessert des startups soutenues par des investisseurs, des entreprises intermédiaires et des grandes entreprises dans des secteurs tels que la fintech, l'assurance, le crédit immobilier, et les services financiers, mettant l'accent sur un ROI mesurable et un recrutement stratégique et rapide.

Description

• Responding to customer queries in a timely & effective manner via ZenDesk or other customer support tools. • Educating cardholders on Aven's Bitcoin-backed card features, including LTV (Loan-to-Value) monitoring and collateral management. • Documenting & logging issues (as well as customer compliments & complaints). • Working with customers to help them go through our application flow, including the Bitcoin deposit and vaulting process. • Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems. • Communicating critical account updates to users, such as Margin Call alerts or Liquidation warnings, with empathy and technical clarity.

🎯 Exigences

• At least 2 years of experience in a US-based financial services account, specifically handling credit card services or loan processing. • Minimum of 1 year of professional experience in a cryptocurrency-related role (Support, Operations, or Compliance) is required. • Strong fundamental understanding of Bitcoin, digital asset custody (e.g., BitGo), and the mechanics of asset-backed lending. • Ability to explain complex concepts such as "Superposition," "Margin Calls," and "LTV Ratios" to a non-technical audience. • Superb communication, collaboration, and problem-solving skills. • Proficiency, speed, and accuracy in written communication. • Fluency, clarity, and good diction in English. • Great organizational skills & time management abilities. • Experience using customer communication tools (ZenDesk), Google Drive, and internal CRM systems. • Detail-Oriented - accuracy is critical when dealing with volatile digital assets and financial transactions. • Bachelor's Degree or comparable work experience in financial services. • Flexibility to work US Pacific time (10 AM to 7 PM).