Customer Service Representative

🕒 il y a 1 mois

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InteLogix

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1957

🤝 B2B

💸 Finance

B2B • Finance • Customer Experience

InteLogix est un leader dans l'expérience client (CX) et la gestion des créances (ARM), fournissant des solutions BPO complètes qui améliorent les interactions avec les clients et rationalisent les processus financiers. L'entreprise se spécialise dans la prestation de services CX optimisés grâce à des stratégies innovantes et numériques, tout en offrant également des solutions de cybersécurité robustes via son MSSP LogixGuard. En mettant l'accent sur le développement de relations client à long terme, InteLogix intègre l'empathie humaine à une technologie avancée pour favoriser le succès et l'efficacité.

Description

• Serve as the primary point of contact for customers via chat • Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions • Maintain a thorough understanding of products, services, and policies to effectively assist customers • Accurately document customer interactions and transactions across all tools/platforms • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary • Strive to exceed customer satisfaction goals and performance metrics • Continuously seek opportunities to improve the customer experience and streamline processes • Stay updated on product knowledge and industry trends to better assist customers • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

🎯 Exigences

• High School Diploma or equivalent • Has BYOD (Bring your own device) capability • Good communication skills • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

🏖️ Avantages

• Paid Training • HMO and Group Life Insurance • Paid Time Off • Referral Program • Career Advancement