Enterprise Account Manager

🕒 il y a 1 jour

🦌 Connecticut, Maine, +3 états de plus – Distant

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🗽 New York – Remote ⚓ Rhode Island – Remote

💵 $100 000 - $130 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Ambry Genetics

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1999

🏥 Santé

💼 Conseil

🧬 Biotechnologie

💰 Series unknown en 2017-11

Healthcare • Consulting • Biotechnology

Ambry Genetics est un laboratoire de diagnostic clinique spécialisé dans les tests génétiques avancés pour le cancer héréditaire, les maladies rares et autres conditions héréditaires. La société propose des tests ADN et ADN/ARN combinés (y compris +RNAinsight®), le séquençage de l'exome avec réanalyse proactive (Patient for Life), et des outils de soins numériques soutenus par le laboratoire (Ambry CARE) pour aider à identifier les patients à risque, faciliter les tests et fournir des résultats exploitables. Ambry mène également des recherches en génomique translationnelle et collabore avec des partenaires académiques et industriels pour améliorer la classification des variantes et le rendement diagnostique.

Description

• Manage, monitor, and execute account management within existing institutional client accounts to drive sustainable and reproducible growth and revenue • Collaborate with institutional clients on voice-of-customer feedback for IT and Software Development of the CARE solution • Collaborate with marketing on establishing KOLs, clinical research, testimonials, and marketing outreach • Ensure clients have a strong, layered, and trouble-free experience with Ambry products and services • Ensure customers are aware of relevant product updates and new products/services • Establish CARE Steering Committees and develop monthly and quarterly client business reviews • Drive growth within institutional clients for revenue, sites, and compliance • Oversee continued customer adoption, training, and development of best practices • Ensure successful delivery of detailed and complex sales offerings while tracking and measuring solution value • Partner with account executives, digital health operations, IT, software development, and other internal colleagues for aligned customer engagement and effective support • Identify upsell and expansion opportunities while ensuring renewal and retention metrics are exceeded • Liaise proactively with customers, build trust, and maintain rapport • Drive renewals by identifying customer pain points and coordinating internal resolution • Encourage customer advocacy through NPS surveys, external reviews, case studies, testimonials, and referrals • Ensure complete post-sale customer success and satisfaction as a trusted advisor and business partner • Lead overall client governance and build relationships with operational leaders, executives, and C-suite stakeholders

🎯 Exigences

• Proven experience in sales or as a sales support specialist providing solutions based on customer needs • 3–5 years of experience in sales, project management, software sales, or Healthcare IT within health systems, IDNs, and regional laboratory markets • Strong communication, leadership, executive presence, and interpersonal skills • Aptitude for building relationships with professionals at all organizational levels • Excellent organizational and resource management competencies • Health system navigation and strategic agility • Innovation management • Problem-solving and negotiation ability • BS/BA in business administration, sales, or a relevant field

🏖️ Avantages

• Medical insurance • Dental insurance • Vision insurance • FSA • Paid sick leave • Generous paid time off (PTO) program • 401(k) plan