Account Manager, Customer Experience

🕒 il y a 15 jours

🇺🇸 États-Unis – Télétravail

💵 $75 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

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Amsive

Site WebLinkedInTous les Emplois

501 - 1000 employés

Advertising • Data Science • Analytics

Amsive est une agence de marketing axée sur la performance et guidée par les données, qui s'engage à améliorer le retour sur investissement grâce à des solutions innovantes d'acquisition, d'engagement et de communication client. En tant que partenaire marketing à service complet, Amsive offre un ensemble complet de services marketing stratégiques, y compris le publipostage, les médias numériques, le SEO, les réseaux sociaux, le contenu créatif, l'intelligence des données et l'analytique avancée. Grâce à leur plateforme exclusive Audience Science™, Amsive se spécialise dans l'identification et la connexion avec les meilleurs clients pour leurs clients, garantissant des dépenses marketing optimisées et des résultats de croissance mesurables. Avec une expertise dans l'élaboration de stratégies axées sur les données et orientées vers l'audience, ils aident les marques à naviguer dans le paysage marketing complexe et à obtenir des résultats exceptionnels.

Description

• Serve as the primary, day-to-day client partner, owning overall satisfaction, momentum, and delivery • Build trusted, empathetic relationships with clients, deeply understand their business, and translate objectives into clear, actionable plans. • Support Account Director in driving retention and identifying organic growth opportunities. • Own program clarity and momentum across complex, cross-channel initiatives. • Work moves forward because you are driving it. • Develop and manage internal timelines and workflows, ensuring work is on time, on scope, and on strategy. • Lead status meetings and guide cross-functional teams (Media, Creative, Data, Production) toward clear next steps. • Oversee implementation and delivery of program commitments; manage scope changes by clearly communicating timing and budget implications. • Support development of QBR and annual business review materials. • Collaborate with marketing teams to refine optimization recommendations. • Partner with team members to ideate audience, creative, and channel testing strategies. • Maintain curiosity around data-driven marketing trends and emerging best practices. • Become proficient in Amsive’s tools and systems to ensure operational excellence.

🎯 Exigences

• 2-4+ years of experience managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and paid media channels such as CTV and Linear TV. • 2+ years of experience in an agency environment with proven success managing client relationships. • Experience serving as the primary client point of contact for omnichannel campaigns. • Skilled at compiling, documenting, and communicating client requirements across internal teams including creative, data, technology, media, and production. • Strong written and verbal communicator brings clarity and confidence to every interaction. • Highly organized, able to manage multiple projects while maintaining trust and momentum. • Strong grasp of marketing and communication principles. • Proficient in Microsoft Office, especially PowerPoint and Excel. • Comfortable working in regulated environments and compliance-driven workflows. • Able to interpret data and translate it into business insight. • Demonstrated ability to build and maintain profitable client relationships. • Future-minded, with a strong desire to grow into senior client leadership within an omni-channel agency environment.

🏖️ Avantages

• Paid time off that includes Unlimited Vacation Time • Annual Sick Days • Mental Health Days • Holidays • Dental, Vision, and Health Insurance • 401(k) with a company match program • Paid Parental Leave