Pharmacy Call Center Support Specialist – 9AM-5:30PM ET Sat.-Sun., 3:30PM-12AM Friday, Monday, Tuesday

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🕒 il y a 15 jours

🏖️ New Jersey – Distant

🏖️ New Jersey – Remote

⏰ Temps Plein

🟢 Junior

💝 Support Client

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ExactCare

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2009

⚕️ Assurance santé

💊 Pharmaceutique

💰 Private Equity Round en 2016-03

Healthcare Insurance • Pharmaceuticals

ExactCare est un leader en gestion de soins pharmaceutiques, spécialisé dans la gestion des médicaments pour les personnes ayant des besoins médicaux complexes et chroniques. Avec des opérations dans les 50 états et à Washington, D. C. , ExactCare soutient plus de 100 000 personnes à l'échelle nationale, les aidant à gérer leurs médicaments en résidences assistées, en établissements de soins de longue durée et à domicile. En partenariat avec des organisations de soins de santé, ExactCare vise à améliorer les résultats cliniques en garantissant une meilleure adhésion aux médicaments, en réduisant les réadmissions et en diminuant les coûts globaux de santé.

Description

• Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service. • Document all incoming calls and dialogue within company software. • Resolve client drug benefit concerns of a medical, financial, or technological nature. • Provides enrollment support for new PACE enrollees. • Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside. • Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place. • Provides help desk support to network pharmacies. • Education PACE staff regarding CK and network pharmacy processes for facility participants. • Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations. • Coordinates and sets up couriers to ensure timely medication delivery. • Attend department and company meetings and educational programs upon request. • Ensures that HIPAA guidelines are followed in every communication with clients. • Interest in learning new tasks for development purposes. • Embody AnewHealth’s Core Values in all communications and interactions.

🎯 Exigences

• Associate’s degree preferred • High School Diploma or equivalent required • CPhT (Certified Pharmacy Technician) certification, a plus • 1 year of customer service/member service experience in a call center or similar, required • Health care industry experience, a plus • Experience in a pharmacy support role, a plus • Knowledge of plan and benefit structures and Medicare guidelines, a plus • Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software. • Excellent communication skills, both verbal and written. • Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner. • Must have a strong patient centered focus. • Excellent communication skills, especially via phone. • Understanding of clinical terms and impacts. • Able to multi-task and handle multiple priorities without sacrificing quality. • Detail oriented and organized.

🏖️ Avantages

• medical/dental/vision • flexible spending • company-paid life insurance • short-term disability • voluntary benefits • 401(k) • Paid Time Off • paid holidays