Customer Experience Representative

🕒 il y a 2 mois

🌾 Nebraska – Distant

🌾 Nebraska – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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AssuranceAmerica

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1999

💸 Finance

🌍 Impact social

Insurance • Finance • Social Impact

AssuranceAmerica est une compagnie d'assurance qui propose des assurances auto et locataires abordables, ainsi que des services connexes dans plusieurs États américains. Elle offre des devis en ligne rapides, une application mobile (AssuranceAmerica+) pour les paiements, les cartes d'identité et les rappels de facturation, ainsi que des services supplémentaires comme un Club Automobile. L'entreprise s'associe à des milliers d'agents indépendants, opère par le biais de plusieurs filiales et donne 5 % de ses bénéfices à des causes communautaires dans le cadre de son initiative "The Generous Policy".

Description

• Serve as a problem-solver on the front lines, responding to inbound customer calls with a focus on identifying root cause of issues, analyzing unique situations, and delivering accurate, personalized solutions that align with company standards and customer needs. • Apply sound judgement and critical thinking when assisting with underwriting activities, ensuring timely and appropriate handling of exceptions or nuanced policy scenarios. • Navigate and leverage the policy management system efficiently, using its tools to troubleshoot issues, improve processing accuracy, and identify trends or recurring challenges. • Collaborate across the team with a solutions-oriented mindset, contributing to team discussions and best practices that enhance customer outcomes and operational effectiveness. • Prioritize and organize daily tasks with attention to detail and time management, ensuring timely and thorough resolution of customer inquiries and back-end responsibilities. • Consistently meet or exceed departmental KPIs and performance metrics by balancing efficiency with high-quality customer engagement. • Demonstrate initiative and a growth mindset, actively seeking opportunities to broaden knowledge across departments and contribute to process improvements – positioning yourself for future advancement into roles in underwriting, sales, claims, or operations.

🎯 Exigences

• Bachelor’s degree OR 1-2 years of experience in a role requiring critical thinking, problem resolution, and direct interaction with clients or stakeholders. • Creative problem-solving abilities, with the capacity to collaborate across departments and consider diverse perspectives in decision-making. • Excellent PC skills. • Preferred Bilingual (English-Spanish).

🏖️ Avantages

• Professional development opportunities • Remote work options