Junior Account Manager

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Auction Edge, Inc.

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51 - 200 employés

Fondée en 2012

🚘 Automobile

📦 Logistique

☁️ SaaS

Automotive • Logistics • SaaS

Auction Edge, Inc. propose une suite complète de solutions logicielles conçues pour les ventes aux enchères automobiles. Ses produits, notamment EDGE Pipeline, EDGE Spark et EDGE Simulcast, offrent aux maisons de vente un avantage concurrentiel grâce à des outils intégrés et faciles à utiliser. Ces solutions sont conçues pour développer les ventes, fluidifier les opérations et améliorer l’expérience client. La plateforme d’Auction Edge s’intègre également de manière transparente aux partenaires du secteur, afin d’offrir une expérience fluide aux maisons de vente comme aux concessionnaires automobiles. L’entreprise s’attache à accompagner les maisons de vente en leur fournissant des solutions technologiques robustes et innovantes.

Description

• Serve as the primary point of contact for assigned auction customers on Auction Edge products, systems, and services, including issue resolution • Advise and analyze customer needs, recommend solutions, manage requests, assess the business, and identify growth opportunities • Improve customer experience and satisfaction by facilitating communication between Auction Edge and auctions • Monitor and manage support requests and tickets for prompt issue resolution • Document account activity and maintain visibility using Account Management tools • Facilitate monthly scorecard production and review with auction leadership • Provide field product feedback to product teams • Assist Accounting with customer communications about invoicing or collections concerns • Develop relationships with auction staff and connect regularly • Educate clients on new products and services • Share best practices to improve auction performance and Edge sales • Partner with Install/Training during implementation and installation of assigned services and products • Administer, monitor, and analyze NetSuite support-ticketing and CRM systems for trends and SLA management • Support senior team members with complex or escalated client needs • Assist with troubleshooting client issues • Deliver product training to clients • Contribute to client-affecting project work

🎯 Exigences

• 2+ years of proven work experience as an Auction Edge employee, auction employee, or consultant • Ability to build and maintain strong relationships with assigned auctions through written and verbal communication • Ability to build and maintain internal relationships through strong communication • Experience with auction management systems and/or other auction-facing products and services • Experience managing issue resolution involving customers and cross-functional teams • Drive to understand users' behaviors and motivations • Ability to manage a portfolio of assigned customers throughout the client relationship • Ability to problem-solve, research, and interpret business metrics to discover opportunities and drive improvement • Ability to facilitate and lead customer-facing meetings • Working proficiency administering CRM and support-ticketing tools, specifically NetSuite • High school diploma or GED • Ability to travel up to 30% as needed • Intimate knowledge of auction operations and the automotive industry preferred • Existing relationships across the independent auction community preferred • Business consulting experience preferred • Bachelor's degree or equivalent relevant experience preferred • Proficiency in the Auction Edge suite of tools, including Auction Management System, Spark, and CR Simplified preferred • Must be able to work without visa sponsorship from Auction Edge

🏖️ Avantages

• Medical, Dental, and Vision Insurance coverage • 401k Retirement Plan • 20 days of accrued PTO • 12 Flex Days per year (one three-day weekend per month) • 8 paid holidays • 2 floating holidays • 1 paid volunteer day per year • Up to $100 Monthly Wellbeing Reimbursement Program • Education Reimbursement Program up to $4,000 per 12-month period • Focus Fridays • Relocation reimbursement offered for individuals relocating anywhere within 60 miles of the Franklin, TN office • Competitive pay • Opportunity for career advancement through continued company growth