Client Success Manager

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Audiohook

Site WebLinkedInTous les Emplois

11 - 50 employés

📱 Médias

☁️ SaaS

🤝 B2B

Media • SaaS • B2B

Audiohook est une plateforme publicitaire axée sur la performance, spécialisée dans la publicité audio et podcast. L'entreprise fournit un accès programmatique à des inventaires premium de podcasts, de streaming et de radio avec un ciblage précis, des écoutes vérifiées et une attribution en boucle fermée permettant aux annonceurs de payer pour les résultats (CPA/ROAS). Audiohook met l'accent sur la sécurité des marques, la mesure respectueuse de la vie privée, l'analyse de contenu assistée par IA, et une expérience SaaS dotée d'un tableau de bord pour que les marketeurs puissent planifier, lancer et mesurer les campagnes audio.

Description

• Serve as primary client contact for active accounts once onboarding is complete. • Lead recurring performance calls (bi-monthly or monthly) to review campaign results, align on priorities, and plan next steps. • Build trusted relationships through consistent communication, clear expectations, and performance-driven insights tied to campaign outcomes. • Proactively identify growth opportunities, testing roadmaps, and upsell or expansion paths within campaign strategy. • Manage the campaign in Audiohook’s systems (including the User Interface, the CRM, and any other tools as set forth by the Company). • Interpret campaign performance trends and translate them into recommended actions (creative, targeting, budget allocation, KPI strategy). • Partner with internal teams to implement optimization plans and ensure progress toward campaign targets while protecting margin targets. • Conduct campaign audits: highlight wins, uncover issues, recommend tests, and document learnings. • Act as liaison between clients and internal teams on priorities, timelines, and deliverables. • Communicate pacing summaries, performance insights, and strategic recommendations proactively, anchored to campaign goals. • Escalate risks early (performance, tracking concerns, creative issues, budget constraints) to maintain client confidence. • Own client-facing budget pacing conversations and ensure alignment on utilization, flighting, and expectations for campaigns. • Flag margin or performance concerns and drive mitigation plans with Revenue Ops leadership. • Contribute to forecasting, client health reporting, and renewal planning inputs for all accounts.

🎯 Exigences

• 3–6+ years in client success, account management, or performance marketing roles • Experience managing digital advertising campaigns (audio, podcast, programmatic, or paid media strongly preferred) • Proven track record of owning client relationships tied to revenue retention and growth • Experience leading client-facing performance reviews (QBRs/MBRs) and translating data into strategy • Familiarity with pacing, forecasting, and budget management in a campaign environment • Strong ability to interpret performance data and turn it into actionable recommendations (creative, targeting, budget, KPIs) • Experience working with CRM systems (HubSpot, Salesforce, etc.) • Ad platforms or DSPs (programmatic experience is a big plus) • Reporting tools (Looker, Tableau, Excel/Sheets)

🏖️ Avantages

• Fully remote work environment • Competitive salary and uncapped bonus potential • Health, dental, and vision benefits • Other fringe benefits such as daily lunch stipend, monthly wifi, cell phone and subscription reimbursement, and annual hardware stipend • Flexible PTO and paid holidays • Opportunity to help shape financial operations at a rapidly scaling tech company