Customer Experience Manager

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Bennie

Site WebLinkedInTous les Emplois

51 - 200 employés

👥 RH Tech

☁️ SaaS

HR Tech • SaaS • Insurance

Bennie est une entreprise innovante spécialisée dans les avantages sociaux pour les employés et le conseil en technologies RH. Ils offrent des plateformes web et mobiles complètes qui proposent des solutions d'avantages sociaux de haute qualité. Les services de Bennie incluent des plans de santé autofinancés, des solutions d'assurance de biens et de risques divers, ainsi que des services de courtage en avantages sociaux qui améliorent l'efficacité des coûts et la flexibilité des plans. En combinant une technologie moderne avec un conseil de premier ordre, Bennie vise à améliorer la satisfaction des employés et à rationaliser les processus RH pour les entreprises de divers secteurs.

Description

• Lead and manage the service relationship and strategy for assigned customers, ensuring the delivery of high-quality service experiences and customer satisfaction. • Support execution of the annual customer account plan for all assigned customers. • Work collaboratively with the consulting delivery team to support the creation and development of key consulting deliverables. • Lead customer open enrollment presentations. • Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives. • Stay updated on industry trends, best practices and regulatory changes, and support education and enablement of customers regarding these developments. • Collaborate with cross-functional teams, including but not limited to sales, data operations, and product, to identify and support business development and operational improvement opportunities. • Maintain strong relationships with all customers, strategic partners, and internal Bennie collaborators. • Other duties as assigned.

🎯 Exigences

• 3 years of benefit account management experience supporting a benefit consulting team with demonstrated success in supporting a complex book of business. • Requires knowledge in benefits and renewal workflow management to effectively service a large client portfolio. • Life & Health Producer’s License. • Working knowledge of MS excel, Word, and PowerPoint.

🏖️ Avantages

• Flexible Time Off: We have a flexible vacation policy and offer paid company holidays • Remote-first environment: Bennie is 100% remote (must be based in the US) • Health Benefits that include: Medical/Dental/Vision, HSA & FSA, HRA, Life, Disability, & Employee Assistance Program • Wellness Benefits that include: Headspace, Wellhub, Rocket Lawyer, One Medical Membership, Kindbody, Financial education with Betterment • Stock Options: All full-time employees are granted stock options • Remote Work Stipend: A $1,000 WFH Stipend • Paid Parental & Bonding Leave • Employee Referral Bonus Program