Senior Director, Renewals and Retention

🕒 il y a 21 jours

🇺🇸 États-Unis – Télétravail

💵 $133 700 - $173 800 / an

⏰ Temps Plein

🟠 Senior

👔 Directeur

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Blackbaud

Site WebLinkedInTous les Emplois

1001 - 5000 employés

☁️ SaaS

🤝 À but non lucratif

🤝 B2B

💰 €6 500 000 Series A en 2000-02

SaaS • Non-profit • B2B

Blackbaud est une entreprise de logiciels cloud qui développe des solutions intelligentes pour l'impact social, en se concentrant sur les organisations à but non lucratif. Elle fournit des produits et services pour la collecte de fonds, la gestion des donateurs, l'engagement, et des solutions cloud spécifiques au secteur pour aider les associations caritatives, les institutions éducatives, et d'autres organisations à mission à avancer plus rapidement et à travailler plus intelligemment. Blackbaud propose également des formations, du support, des ressources pour développeurs, une place de marché pour partenaires, et des recherches sectorielles via le Blackbaud Institute. L'entreprise met l'accent sur la confidentialité, la sécurité, et la responsabilité sociale d'entreprise.

Description

• Define and lead Blackbaud’s next-generation, end-to-end renewals and retention strategy across a large, multi-product installed base • Assess the current renewals motion and own transformation strategy implementation and execution end to end • Rebuild renewals teams, processes, operating models, and customer-facing motions for scale and predictability • Establish scalable processes, governance, standards, measurement, and instrumentation • Reduce partial churn, downsell, contract erosion, and overall churn • Shape offering, bundling, and packaging strategy to drive retention, expansion, and customer value • Design named and scaled automated customer coverage models • Apply AI, predictive analytics, data science, automation, and intelligent tooling to segment customers, anticipate churn risk, surface expansion opportunities, and improve customer experience • Own performance against gross retention, net revenue retention, renewal rates, and expansion • Deliver expansion as a single, relevant offer at renewal • Personally engage in high-value, complex renewals and senior customer executive discussions • Partner with Finance to forecast recurring revenue and inform long-range planning • Protect margin and commercial value • Build alignment across Product, Finance, Legal, Sales, and Customer Success in a matrixed organization • Coordinate customer-facing motions and lead retention and lifecycle optimization initiatives • Shape tailored renewal strategies based on customer health and strategic value • Route unrealized-value problems to onboarding and enablement • Restructure the team and organizational model, including roles, coverage models, and reporting lines • Recruit, develop, and retain the team and leadership bench • Set priorities, expectations, and accountability while building a high-performance culture

🎯 Exigences

• 12+ years of experience in renewals, customer success, revenue operations, commercial operations, account management, or related leadership roles • Ownership of recurring revenue performance, customer retention, and large-scale business transformation initiatives • Transformational leadership experience in renewals or commercial organizations at scale • Oversight of thousands of customer accounts and significant recurring revenue across named and scaled customer engagement models • Proven experience rebuilding and transforming a renewals organization, operating model, or motion, with measurable improvements in GRR, NRR, retention, and churn • Demonstrated success owning and improving gross retention performance • Experience leveraging automation, AI, and data-driven insights to segment customers, identify risk, and optimize engagement strategies at scale • Strong understanding of pricing, packaging, and bundling strategies and their impact on ARR, customer cohorts, retention, and growth • Experience working with enterprise customers and leading complex renewal, expansion, or commercial discussions • Proven ability to lead organizational change, evolve team structures, and maintain high levels of engagement and performance through transformation • Demonstrated ability to drive alignment and results across a matrixed organization • Strong commercial acumen combined with a customer-centric approach

🏖️ Avantages

• Medical, dental, and vision insurance • Remote-flexible workforce • Wellness Programs • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Donations for Doers • Pet insurance, legal and identity protection • Tuition reimbursement program