Senior Manager, Operational Excellence – Workforce Strategy & Planning

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🕒 il y a 2 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

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Blink Health

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2015

💼 Conseil

📦 Logistique

🏥 Santé

Consulting • Logistics • Healthcare

Blink Health est une entreprise qui propose des services de tarification et de livraison de médicaments à prix réduits. Elle a pour objectif de rendre les médicaments sur ordonnance plus abordables en offrant les mêmes pilules à des prix inférieurs, soit par l'intermédiaire de pharmacies locales participantes, soit par livraison à domicile. Avec un réseau de plus de 35 000 pharmacies à travers tout le pays, Blink Health permet aux clients de payer en ligne pour des prix réduits et de retirer leurs médicaments à l'endroit de leur choix, ou d'opter pour une livraison à domicile rapide et gratuite. Blink Health prépare les ordonnances, gère les renouvellements et offre un accès à des pharmaciens licenciés pour toute question. Important à noter, Blink Health n'est pas une assurance mais une organisation de plan de réduction.

Description

• Develop and evolve Blink's workforce and network strategy across Patient Services Operations, including workforce models, staffing structures, capacity planning frameworks, and hiring strategies. • Build and lead a scalable Workforce Management function covering forecasting, scheduling, capacity planning, intraday management, workforce reporting, and resource optimization. • Identify opportunities to improve operational performance, workforce efficiency, and organizational effectiveness. • Design and lead the operational command center capability, including real-time monitoring, intraday decision-making, incident management, escalation frameworks, and cross-functional coordination. • Partner with outsourced service providers on workforce planning standards, performance expectations, forecasting processes, and operational accountability. • Develop operational visibility, dashboards, KPIs, forecasts, and business cases to support decisions and prioritize investments. • Lead high-priority cross-functional initiatives from concept through implementation. • Partner with Product, Engineering, and Data teams to implement workforce management tools, reporting capabilities, and automation solutions.

🎯 Exigences

• 8–12+ years of experience in operational strategy for blended in-house and outsourced workforces, operational excellence, workforce management, consulting, business operations, or related fields within a high-growth environment • Bachelor's degree in Business, Operations, Engineering, Mathematics, or a related field • Experience designing workforce operating models and leading workforce planning, forecasting, capacity planning, scheduling, and resource optimization at scale • Exceptional analytical and structured problem-solving skills with measurable business impact • Experience leading complex cross-functional initiatives from strategy through implementation • Experience building, leading, and developing high-performing teams and organizational capabilities • Excellent verbal and written communication skills • Ability to navigate ambiguity in dynamic, high-growth environments • Healthcare, technology, and/or contact center experience preferred • Experience applying Lean, Six Sigma, or similar methodologies preferred • Proficiency with Excel, SQL, Tableau, Power BI, or similar tools preferred • Motivation by Blink's mission and improving patient outcomes through operational excellence

🏖️ Avantages

• Equal opportunity employer • Diversity-valuing workplace • SMS or MMS application updates for applicants who provide a phone number and consent