Strategic Account Operations Coordinator

Emploi pas sur LinkedIn

🕒 il y a 2 jours

🥔 Idaho – Distant

🥔 Idaho – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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Cencora

Site WebLinkedInTous les Emplois

10 000+ employés

💼 Conseil

📦 Logistique

🏥 Santé

Consulting • Logistics • Healthcare

Cencora est une entreprise dédiée à l'amélioration de la santé et du bien-être des personnes et des animaux à travers le monde. Héritière de l'legacy d'AmerisourceBergen, Cencora propose une vaste gamme de solutions de pointe dans l'industrie, comprenant la logistique spécialisée, l'entreposage, la recherche de médicaments, le soutien au développement clinique, et bien plus encore. Elle offre des services de commercialisation et d'accès des patients, ainsi que des services de distribution en gros et spécialisée. Cencora sert une clientèle diversifiée, incluant des entreprises pharmaceutiques, des cabinets médicaux, des pharmacies et des systèmes de santé. L'entreprise étend également ses services à la santé animale, en gérant des opérations et en livrant des produits pour le soin pharmaceutique animal. Avec une forte présence mondiale, Cencora a pour objectif de redéfinir la prestation de soins de santé grâce à des produits et des solutions innovants, s'efforçant de créer des futurs plus sains pour tous.

Description

• Serve as the primary customer service point of contact for large Strategic accounts • Develop and maintain relationships with strategic account stakeholders • Coordinate communication between clients and internal teams • Manage ecommerce platforms, vendor-portal reporting, and product content • Align product content with brand guidelines and coordinate item setup with manufacturers • Collaborate with purchasing, data analysts, and Senior Account Managers on inventory, sales data, and customer recommendations • Monitor account performance and identify upselling or cross-selling opportunities • Resolve client issues and proactively mitigate potential challenges • Provide client reports and updates on service performance and projects • Gather and relay client feedback • Answer incoming calls through dedicated Strategic Account phone queues • Process returns of incorrect or damaged merchandise • Attend weekly sales meetings • Facilitate new item onboarding, inventory forecasting, pricing, customer portal intervention, and manufacturer rebates • Manage customer sales orders through an EDI platform • Resolve errors while adhering to shipping cutoff times • Research compliance violations and dispute claims when appropriate • Analyze shipment pictures and documentation with distribution center and operations personnel • Generate customer credits for validated violations • Research and apply customer payment deductions with the cash application department • Maintain compliance trackers for service-level agreements and scorecard metrics • Assist with customer onboarding and account maintenance of licensure and legal documentation

🎯 Exigences

• High School Diploma/GED or equivalent experience required • 3+ years of experience in customer service operations, international coordination, order management, or a related field required • Certification in ITIL 4 Foundation, Lean Six Sigma Yellow Belt, COPC Customer Experience Practitioner, or related certification preferred • Availability to work between 7am and 6pm MST • Familiarity with ecommerce platforms • Ability to extract reporting from ecommerce vendor portals • Ability to create, edit, and manage product content • Ability to manage customer sales orders via an EDI platform • Ability to research compliance violations and dispute claims • Competency using email, Microsoft Excel, AS400, Outlook, and other key systems • Competency in MWI sales programs, promotions, and products

🏖️ Avantages

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities