Senior Manager / Director, Carrier Operations

🕒 il y a 2 jours

🌵 Arizona, California, +2 états de plus – Distant

🌵 Arizona – Remote 🏄 California – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $234 000 - $325 000 / an

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

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Whatnot

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2021

💼 Conseil

📦 Logistique

📣 Marketing

💰 €260 000 000 Series D en 2022-07

Consulting • Logistics • Marketing

Whatnot est une place de marché de shopping en direct qui permet aux utilisateurs d'acheter, de vendre et de se connecter autour d'une grande variété de produits grâce à des enchères captivantes et des ventes flash. La plateforme propose une sélection diversifiée de catégories, notamment la mode, les objets de collection, les baskets, et plus encore. Whatnot facilite les interactions en temps réel entre acheteurs et vendeurs, enrichissant l'expérience d'achat en ligne avec des cadeaux lors de spectacles en direct et la création de communauté.

Description

• Own global carrier performance monitoring, including shipping margin, on-time delivery, label generation success, scan rates, surcharges, refunds, and CX contact volume • Define carrier KPIs, identify degradation early, and drive issues to resolution • Own carrier pricing changes, including rate cards, surcharges, fuel, and zone remapping • Coordinate pricing communications and CX readiness with Product, Engineering, and business leadership • Lead responses to carrier API changes, tariffs, regulatory shifts, policy updates, and weather events • Run invoice reconciliation across carriers and integrators and ensure charges map correctly to internal data • Drive rate shadowing and reconcile margin reporting with Accounting, Strategic Finance, and Analytics • Manage carrier and integrator operating cadences, escalations, negotiations, RFPs, and contract changes • Recover money through claims, unused label refunds, and overcharge credits • Oversee stuck-shipment resolution, BYOL support, seller collections, hazmat violations, and carrier violation remediation • Launch and scale carriers, service levels, lanes, and markets • Set the 12–18 month carrier-function strategy • Manage and develop carrier operations analysts and associates and define ownership across the function

🎯 Exigences

• 8–12+ years of experience in parcel/carrier operations, logistics, transportation procurement, or marketplace operations • Experience owning carrier relationships and negotiations across multiple domestic and international carriers • Experience with rate cards, surcharges, SLAs, and contract terms • Deep fluency in parcel economics and cost integrity, including rate structures, fuel and peak surcharges, VAT/tax treatment, FX, invoice audit, reconciliation, and claims recovery • Strong analytical rigor and ability to own shipping margin down to the invoice line • Ability to reconcile numbers across finance, accounting, and analytics systems • SQL and tools such as Sigma, Hex, or Looker are a strong plus • Proven cross-functional leadership across Product, Engineering, Finance, CX, and external partners • Experience managing and developing a team, building playbooks, and delegating standardized work • Calm, structured incident-response instincts • International shipping and cross-border experience strongly preferred, including customs, duties, de minimis, and VAT • Ability to think strategically and execute methodically in a fast-moving, ambiguous environment • Employees must reside within 50 miles of one of the advertised hubs • New hires must participate in an in-person onboarding experience at one of the company's offices

🏖️ Avantages

• Generous Holiday and Time off Policy • Health Insurance options including Medical, Dental, Vision • Work From Home Support • Home office setup allowance • Monthly allowance for cell phone and internet • Care benefits • Monthly allowance for wellness • Annual allowance towards Childcare • Lifetime benefit for family planning, such as adoption or fertility expenses • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally • Monthly allowance to dogfood the app • 16 weeks of paid parental leave + one month gradual return to work • In-person onboarding experience at one of the company's offices