Client Success Manager

🕒 il y a 22 jours

🌵 Arizona, California, +25 états de plus – Distant

🌵 Arizona – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

🚫👨‍🎓 Aucun diplôme requis

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Breezeway

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2017

La plateforme d'opérations immobilières de Breezeway aide à coordonner, communiquer et vérifier le travail détaillé sur les propriétés, et à offrir la meilleure expérience de service aux invités et aux propriétaires. Le logiciel et les applications mobiles de Breezeway ont facilité plus de 30 millions de tâches immobilières et ont aidé des milliers d'opérateurs de locations à court terme et de professionnels de l'hôtellerie à respecter des normes de service détaillées. En combinant la technologie de deep learning, des données immobilières robustes, une messagerie intelligente et une gestion des tâches mobile-first, Breezeway optimise le service dans le domaine de la gestion immobilière. Créée par le fondateur de FlipKey (acquis par TripAdvisor), l'équipe de Breezeway construit l'avenir de l'entretien et du service immobilier.

Description

• Ensure the client has the best understanding of our platform, technical capabilities, and know how to enable their success, while learning about their unique business needs and how they align with future product development at Breezeway. • Accelerate new user adoption through functional and conceptual instruction and provide ongoing education on new features. • Maintain continuous engagement with clients to increase value and build confidence in the product. • Drive further adoption and identify upsell opportunities. • Identify business churn risks early, and create action plans to circumvent them. • Develop strategies for engagement, adoption, and success planning, by analyzing data and client feedback. Further drive value by identifying additional upsell and cross-sell opportunities. • Represent the voice of the client internally, and provide feedback that enables continuous development and improvement of how we do business. • Apply a solution-oriented approach to meeting client needs, and escalate client issues quickly.

🎯 Exigences

• 2-4 years experience in client success or account management. • Experience promoting SaaS solutions in a client success role. • Strong project management and prioritization methods. • Experience with CRM software and web-based tools. • Proven ability to effectively juggle multiple projects with competing priorities. • Experience in startups is a bonus. • Experience in the property management industry is a bonus.

🏖️ Avantages

• Equal opportunity employer • Prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status • Embrace diversity and commitment to creating an inclusive workplace • Respect fosters open-mindedness and curiosity