Enterprise Carrier Success Manager

🕒 il y a 22 jours

🌲 Oregon – Distant

🌲 Oregon – Remote

💵 $31 - $43 / heure

⏰ Temps Plein

🟢 Junior

🏆 Customer Success

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DAT Freight & Analytics

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1978

🚗 Transport

🏢 Entreprise

Transport • Analytics • Enterprise

DAT Freight & Analytics est un fournisseur de premier plan de services de place de marché de fret et d'analyses de données pour le transport routier en Amérique du Nord. L'entreprise exploite le plus grand réseau pour les transactions de fret, offrant des solutions pour les transporteurs, les courtiers et les expéditeurs afin d'associer efficacement les chargements aux camions aux meilleurs tarifs. Avec des services tels que l'affacturage de fret, les bourses de fret, les analyses tarifaires et les cartes carburant, DAT soutient l'industrie de la logistique et du transport en fournissant des informations critiques sur le marché et des outils opérationnels. Fondée en 1978 et ayant son siège à Beaverton, Oregon, DAT est une unité commerciale de Roper Technologies.

Description

• Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption. • Customer Training & Enablement: Understand DAT’s product suite and services to effectively communicate value, provide training, and support day-to-day customer needs. • Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success. • Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization. Solving for compliance and receivables for current enterprise customers. • Proactively identifies upsell and cross-sell opportunities across the account base while also identifying at-risk accounts before they reach cancellation. • Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions.

🎯 Exigences

• 1–3 years of experience in a Customer Success, Account Management, or similar customer-facing role. • Strong interpersonal and communication skills with a customer-first mentality. • Excellent problem-solving and multitasking abilities. • Ability to travel up to 10% • Highly organized and able to manage several initiatives simultaneously. • Bachelor’s degree preferred.

🏖️ Avantages

• Medical, Dental, Vision, Life, and AD&D insurance • Parental Leave • Up to 20 days of paid time off starting in year one • An additional 10 holidays of paid time off per calendar year • 401k matching (immediately vested) • Employee Stock Purchase Plan • Short- and Long-term disability sick leave • Flexible Spending Accounts • Health Savings Accounts • Employee Assistance Program • Additional programs - Employee Referral, Internal Recognition, and Wellness • Free TriMet transit pass (Beaverton Office) • Competitive salary and benefits package • Work on impactful projects in a cutting-edge environment • Collaborative and supportive team culture • Opportunity to make a real difference in the trucking industry • Employee Resource Groups