Customer Success Associate – SMB

🕒 il y a 23 jours

🏄 California, New York, +1 états de plus – Distant

🏄 California – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $98 200 - $117 750 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

🦅 Parrain de Visa H1B

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Omada Health

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2011

⚕️ Assurance santé

🧘 Bien-être

☁️ SaaS

💰 €192 000 000 Series E en 2022-02

Healthcare Insurance • Wellness • SaaS

Omada Health est une entreprise de soins virtuels axée sur l'aide aux individus pour atteindre leurs objectifs de santé grâce à un accompagnement personnalisé et à des programmes sur mesure. La société offre des solutions complètes de gestion de la santé pour des conditions comme le diabète, l'hypertension et la santé musculo-squelettique. Omada propose un coaching santé individuel et des dispositifs intelligents pour surveiller et améliorer la santé, créant ainsi des plans de soins personnalisés pour ses utilisateurs. Ses programmes sont conçus pour être accessibles sans frais pour les participants lorsqu'ils sont couverts par leur employeur ou leur assurance santé, faisant d'Omada un leader dans la fourniture de soins virtuels de qualité, tant personnels que durables.

Description

• Foster and manage strong, strategic, long-term client relationships • Independently own and execute new business and upsell client implementations • Serve as the primary point of contact for all client, consultant, and partner questions in the SMB segment and collaborate with internal teams to investigate, triage, and resolve cases from our external stakeholders • Contribute to individual and team-level operational metrics for CSAT, implementation, response time, and client churn • Work side-by-side with our marketing, sales and client operations teams to maintain and enhance cross-functional processes • Promote Omada outreach best practices through client adoption of Omada’s quarterly refresh campaign strategy. • Identify opportunities for scale and build strategic plans to execute. • Drive overall customer satisfaction, enrollments, and customer interest in additional products. • Contribute to team and cross-functional projects and initiatives

🎯 Exigences

• A bachelor’s degree and 2+ years of relevant professional experience • Background or experience working in Healthcare and Digital Health. • Experience in startup to Fortune 50 company employee size (industry experience: manufacturing, retail, etc) • Have a proven track record of driving revenue expansion and relationship development strategies. • Experience in or knowledge of field sales or account management • Successfully managed complex projects and have an aptitude for using data to drive decisions • The ability to demonstrate strong capabilities in the following areas: • Written and Verbal Communication • Organization • Client Facing Presentation • Customer Service • Problem Solving • Conflict Management • Self-motivated • Collaboration • A strong aptitude for using various programs and tools, including, but not limited to: Salesforce, Zendesk, Excel, PowerPoint, Google Suite, etc.

🏖️ Avantages

• Competitive salary with generous annual cash bonus • Remote first work from home culture • Flexible Time Off to help you rest, recharge, and connect with loved ones • Generous parental leave • Health, dental, and vision insurance (and above market employer contributions) • 401k retirement savings plan • Lifestyle Spending Account (LSA) • Mental Health Support Solutions • ...and more!