Product Support Representative

Emploi pas sur LinkedIn

🕒 il y a 4 mois

🍂 Massachusetts – Distant

🍂 Massachusetts – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

🦅 Parrain de Visa H1B

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Cambium Learning Group

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2009

📚 Éducation

🤖 Intelligence artificielle

Education • Artificial Intelligence

Cambium Learning Group est une entreprise dédiée à fournir des solutions éducatives essentielles à travers une famille de sociétés. Elle crée des expériences conçues pour aider les éducateurs et les étudiants à réussir en tirant parti de la technologie, y compris l'intelligence artificielle et le machine learning. Les marques de Cambium Learning Group comptent parmi les plus respectées dans le secteur de l'edtech, soutenant un travail significatif et l'innovation dans le domaine de l'éducation. Leur engagement se reflète dans leur dévouement à rendre chaque moment d'apprentissage précieux et impactant.

Description

• Provides technical support to customers via phone, chat, email, and other channels • Educating teachers and administrators on how to use Lexia Learning products • Create and update cases with customer inquiries via Salesforce • Troubleshoot application and access issues for customers as needed • Explaining reports and usage within Lexia Learning programs to customers • Report defects and feature requests to development team • Expert on all Lexia products, and latest hardware, software, and networking technologies • Continually improves technical knowledge and service skills • Continually improves company knowledge of products and services • Works closely with internal teams to ensure great customer experience, including tracking and reporting on technical issues for customers • Has direct impact in making our customers successful through increasing their product understanding

🎯 Exigences

• 2+ years of experience in customer service or technical support • Demonstrated phone and email skills successfully supporting customers, particularly with technical questions. • Chat experience is a plus. • Experience supporting Software as a Service, web browsers, networking principles, application support, hardware device support such as phone, tablet, laptop and desktops. • Comfortable in a fast paced and changing environment • Ability to quickly learn new features and particulars of software applications • Excellent communication skills (written and verbal) • Demonstrated ability to work collaboratively • Ability to work with customers at all levels of technical expertise and provide support accordingly • Must be self-directed and pro-active • Familiarity with case tracking and customer relationship management software. • Experience with Salesforce and Jira preferred • Ability to speak Spanish a plus

🏖️ Avantages

• None specified