Payment Dispute Specialist

🕒 il y a 15 jours

🦞 Maine, New Hampshire – Distant

🦞 Maine – Remote 🗻 New Hampshire – Remote

💵 $18 - $23 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🚫👨‍🎓 Aucun diplôme requis

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Camden National Bank

Site WebLinkedInTous les Emplois

501 - 1000 employés

🛡️ Assurance

💼 Conseil

🏦 Banque

Insurance • Consulting • Banking

La Camden National Bank est une institution financière complète offrant une vaste gamme de produits et de services pour les particuliers, les petites entreprises et les clients commerciaux. La banque propose des solutions bancaires personnelles et professionnelles, y compris des comptes chèques et d'épargne, des services bancaires numériques et des options de prêt telles que les prêts hypothécaires et le financement commercial. Camden National Bank propose également des services de gestion de patrimoine, incluant la gestion des investissements et la planification successorale, via ses Camden Financial Consultants. Avec un engagement envers la communauté et le service client, la banque exploite de nombreux centres bancaires et plates-formes numériques pour garantir un accès pratique et continu aux services financiers, 24h/24 et 7j/7.

Description

• Receive, review, investigate, and process payment dispute claims submitted through branch, customer care center, digital, and written channels • Resolve disputes across multiple payment types including debit card, Zelle, and emerging payment channels • Determine dispute eligibility and adjudicate claims in accordance with applicable regulations, network rules, and Bank policies • Investigate unauthorized transactions, fraud claims, ATM transactions, duplicate transactions, and card-present/card-not-present activity • Gather, analyze, and evaluate supporting documentation, transaction data, customer statements, merchant information, fraud monitoring alerts, and network responses • Monitor and manage dispute case timelines to ensure compliance with regulatory, network, and internal service-level requirements • Process provisional credits, final credits, debits, adjustments, recoveries, and related account transactions within established timelines • Submit, manage, and respond to chargebacks, representments, pre-arbitration, and arbitration cases through applicable payment networks • Utilize dispute management, card processing, and fraud monitoring systems to manage dispute cases and support resolution activities • Identify, monitor, and escalate high-risk fraud disputes, significant loss events, and emerging fraud trends to management • Support branches and customer service representatives in researching and resolving dispute-related inquiries • Monitor activity for potential BSA, AML, or suspicious activity reporting requirements and escalate concerns • Perform duties in accordance with regulatory requirements, the Bank's Risk Management Framework, and applicable policies and standards

🎯 Exigences

• 2+ years of banking or related experience • High school diploma or equivalent required • Proficient with Microsoft Office suite (Excel, Word, PowerPoint) • Experience with debit card dispute processing systems and chargeback platforms preferred • Prior experience with card operations, payment processing, fraud mitigation, or dispute resolution preferred • Knowledge of Regulation E dispute requirements preferred • Experience with Centrix Dispute Tracking System preferred • Experience with Visa, Jack Henry, and Pulse networks preferred • Associate or bachelor’s degree in business, finance, accounting, or related field preferred • Strong understanding of debit card transaction processing and payment networks • Working knowledge of debit card, ATM, Zelle, and other electronic payment channels • Strong investigative, analytical, and problem-solving abilities • Ability to identify fraud patterns and recommend preventative solutions • Excellent attention to detail, organization and documentation skills • Ability to interpret regulations, operating rules, and procedural requirements • Ability to manage multiple priorities while meeting strict regulatory deadlines • Ability to meet established productivity, accuracy, quality assurance, and regulatory compliance standards • Strong written and verbal communication skills

🏖️ Avantages

• Robust medical, dental, and vision insurance packages • Generous time off, including paid federal holidays and paid day off for your birthday • 401(k) retirement savings plan • Tuition reimbursement • Professional development and career growth opportunities • Employee assistance program • Comprehensive wellness program