Director, Process Excellence – Health Systems

🔥 il y a 23 heures

🌽 Illinois – Distant

🌽 Illinois – Remote

💵 $119 100 - $186 560 / an

⏰ Temps Plein

🔴 Expert

👔 Directeur

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Cencora

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10 000+ employés

💼 Conseil

📦 Logistique

🏥 Santé

Consulting • Logistics • Healthcare

Cencora est une entreprise dédiée à l'amélioration de la santé et du bien-être des personnes et des animaux à travers le monde. Héritière de l'legacy d'AmerisourceBergen, Cencora propose une vaste gamme de solutions de pointe dans l'industrie, comprenant la logistique spécialisée, l'entreposage, la recherche de médicaments, le soutien au développement clinique, et bien plus encore. Elle offre des services de commercialisation et d'accès des patients, ainsi que des services de distribution en gros et spécialisée. Cencora sert une clientèle diversifiée, incluant des entreprises pharmaceutiques, des cabinets médicaux, des pharmacies et des systèmes de santé. L'entreprise étend également ses services à la santé animale, en gérant des opérations et en livrant des produits pour le soin pharmaceutique animal. Avec une forte présence mondiale, Cencora a pour objectif de redéfinir la prestation de soins de santé grâce à des produits et des solutions innovants, s'efforçant de créer des futurs plus sains pour tous.

Description

• Translate customer feedback, research, survey findings, market intelligence, and experience data into actionable business priorities • Identify recurring operational themes, lead root cause analysis, and drive cross-functional resolution • Prepare analysis, recommendations, and status updates for HGS leadership forums • Establish governance, accountability models, and operating disciplines for repeatable customer-centered execution • Design and maintain standardized workflows, SOPs, service levels, and escalation protocols using Lean Six Sigma methods • Strengthen customer-focused practices and continuous improvement capability within partner teams • Assess operational readiness for customer-facing initiatives and establish customer impact and readiness standards • Surface customer risks before implementation and align operational capability, field execution, and customer expectations • Partner with enterprise and transformation leaders to minimize disruption and improve adoption during change • Establish owners, measures, and review rhythms for priority customer issues • Drive closed-loop action planning through completion • Monitor operational and customer experience metrics, trigger corrective actions, and report outcomes • Track issues, dependencies, and action plans against delivery commitments to mitigate initiative risk • Represent the customer perspective on cross-functional and enterprise projects as requested • Perform related duties as assigned

🎯 Exigences

• Four-year bachelor's degree program required; MBA or MHA preferred • Minimum of ten (10) years of progressive responsibility in process improvement, operations excellence, or change management • Demonstrated ability to manage medium to large-scale change and improvement initiatives • Health system experience required • Lean Six Sigma certification required; Green Belt preferred • PMP or change management certification (e.g., Prosci, CCMP) preferred • Ability to exercise independent judgment and creative problem-solving in a complex, highly matrixed environment • Strong leadership, influencing, and collaboration skills • Thorough knowledge of Lean Six Sigma, continuous improvement methodologies, quality management concepts, and data-driven decision practices • Thorough knowledge of health system operations, customer needs, and market dynamics • Ability to define, implement, and maintain processes, protocols, and standards • Ability to translate ambiguous, complex customer problems into structured plans and decisions • Strong analytical, conceptual, and problem-solving skills • Knowledge of customer experience measurement, including NPS, CSAT, and voice of customer • Excellent organizational skills and attention to detail • Strong project management skills • Ability to execute sizeable projects from vision through implementation • Skill in escalation management and status communication with senior leaders • Effective verbal and written communication, including executive presentations • Understanding of Cencora business segments, including health systems, retail, alternate care, and group purchasing organizations

🏖️ Avantages

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities

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