Customer Success Manager

🕒 il y a 1 mois

🌐 Royaume-Uni, Allemagne – Distant

🇬🇧 Royaume-Uni – Télétravail 🇩🇪 Allemagne – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

👻 Score fantôme 40%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Chainguard

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2021

🔐 Sécurité

☁️ SaaS

🔒 Cybersecurity

Security • SaaS • Cybersecurity

Chainguard est une entreprise spécialisée dans la création d’images de conteneur sécurisées afin de renforcer la sécurité logicielle et la conformité. Ses produits incluent des images de conteneur à faible, voire zéro, CVE, mises à jour quotidiennement pour respecter des référentiels de sécurité et de conformité tels que FedRAMP, NIST 800-53, PCI-DSS, SOC 2 et les CIS Benchmarks. Chainguard se concentre sur la réduction des vulnérabilités, l’automatisation de la conformité et le support des workflows de développement, sans compromettre l’innovation ni la productivité. L’entreprise sert un large éventail d’industries, y compris des secteurs fortement réglementés, en fournissant des images durcies qui atténuent les risques de la chaîne d’approvisionnement logicielle et renforcent la sécurité des applications.

Description

• Serve as the post-sales primary point of contact for customers. • Lead customer engagements across onboarding, implementation, and adoption. • Work with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to onboard and support customers. • Build customer relationships, drive outcomes and adoption, and deliver time-to-value. • Drive business success planning with customers and pre-sales/post-sales teams. • Provide thought leadership on change management for large, scaled rollouts. • Support the full Business Value Realization cycle so customers can demonstrate and prove value internally. • Act as the voice of the customer and advocate for customer needs internally. • Collaborate with Technical Support and Customer Engineering to resolve customer issues promptly. • Develop hands-on technical knowledge of Chainguard and stay current with industry trends, features, and best practices. • Educate customers on product features, best practices, and security principles with the Edu team. • Build relationships with customer stakeholders from technicians to CISOs. • Partner with Sales on renewals and expansions while minimizing churn risks.

🎯 Exigences

• 5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams — Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support. • Relevant domain knowledge in one or more of: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, or software development lifecycle. • Ability to take full ownership of a customer portfolio and act with a high level of autonomy. • Ability to make key decisions to drive effective customer outcomes, manage escalations and conflicts, and advocate to internal teams. • Entrepreneurial mindset and ability to build new processes or practices. • Commitment to continuous personal and professional development. • Driven, high emotional intelligence, and strong priority management skills. • Previous early-stage startup experience strongly preferred. • Passion for technology and cybersecurity strongly preferred. • Relevant hands-on technical experience in cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, or software development lifecycle strongly preferred.

🏖️ Avantages

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. • Receive stock options upon hire and promotion. • Participate in secondary offerings and have 10 years to exercise your options. • 100% covered health, vision and dental insurance premiums for you and your dependents. • ∞ Flexible Time Off. • 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout the child's first year.