Senior Customer Success Manager

🕒 il y a 2 mois

🌐 Allemagne, Finlande – Distant

🇩🇪 Allemagne – Télétravail 🇫🇮 Finlande – Télétravail

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

👻 Score fantôme 12%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Pourquoi ce score :

• Ouverte depuis 60 jours.
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Constructor

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2015

☁️ SaaS

🤖 Intelligence artificielle

🛍️ eCommerce

💰 €25 000 000 Series B - Constructor en 2024-06

SaaS • Artificial Intelligence • eCommerce

Constructor est une plateforme native d'intelligence artificielle et orientée API qui fournit des solutions de recherche et de découverte de produits optimisées pour le e-commerce. L'entreprise propose un moteur de raisonnement commercial et une suite de fonctionnalités — recherche, autosuggestion, recommandations personnalisées, agents d'achat IA, enrichissement d'attributs, médias de détail et découverte cross-canal — pour aider les détaillants et les entreprises à offrir des expériences de découverte personnalisées sur les points de contact en ligne et hors ligne. Constructor se positionne comme un spécialiste de la découverte de produits pour le commerce de détail B2C et B2B, s'intégrant aux piles technologiques existantes et mettant l'accent sur une IA transparente et explicable pour le merchandising et l'optimisation des conversions.

Description

• Own the customer journey from project kick-off, launch, adoption, and ongoing value realization, ensuring customers achieve meaningful business outcomes and are delighted with the partnership. • Build trusted relationships across complex enterprise organizations, engaging stakeholders from engineers and data/product teams to ecommerce, digital, product, and technology executives. • Understand customer personas and align technical and business stakeholders around a shared success plan. • Translate technical concepts, product capabilities, and performance data into business value tied to conversion, revenue, customer experience, and operational efficiency. • Plan and lead QBRs and EBRs, communicate measurable impact, facilitate strategic conversations, make recommendations, and align priorities and next steps. • Identify risks, blockers, and changing customer priorities; lead escalations and maintain customer confidence through resolution. • Advocate for customer needs and exercise judgment regarding engineering involvement, prioritization, and alternative solutions. • Use customer insights, performance data, and ecommerce best practices to provide proactive strategic recommendations. • Maintain success plans, stakeholder maps, account documentation, training materials, and agreed actions. • Partner with Account Management to support retention and growth, demonstrate value, strengthen executive relationships, and identify expansion opportunities. • Continuously improve onboarding, integration, and customer-support processes by sharing scalable best practices.

🎯 Exigences

• Based in EMEA, ideally in the DACH region —particularly Germany. Fluency in German is an advantage but not required. • At least three years of experience managing relationships with enterprise customers in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role. • Experience working with complex enterprise organizations and building trusted relationships with stakeholders ranging from technical teams and product leaders to Ecommerce Directors, VPs, and C-level executives. • Strong executive presence and the confidence to lead strategic customer conversations, including QBRs and EBRs. • Strong influencing and stakeholder-management skills, including the ability to create momentum and drive progress without direct authority. • Strong problem-solving skills, intellectual curiosity, and the ability to learn quickly in a fast-moving, technically sophisticated environment. • Experience in ecommerce, digital commerce, search, product discovery, or a related field is highly valued.

🏖️ Avantages

• A competitive compensation package including stock options • Fully remote team - choose where you live • Work from home stipend • Apple laptops provided for new employees • Training and development budget for every employee, refreshed each year • Parental leave for qualified employees • Work with smart people who will help you grow and make a meaningful impact • Diversity, Equity, and Inclusion at Constructor

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