Customer Success Manager

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🗽 New York – Distant

🗽 New York – Remote

💵 $80 000 - $150 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

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Coveo

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2005

🤖 Intelligence artificielle

☁️ SaaS

🏢 Entreprise

💰 Private Equity Round en 2019-11

Artificial Intelligence • SaaS • Enterprise

Coveo est une entreprise qui apporte l'intelligence artificielle et l'IA générative pour améliorer les expériences numériques des clients et des employés à chaque point de contact. Leur plateforme Coveo AI-Search & Generative Experience alimente les parcours numériques en offrant des solutions de recherche et de personnalisation pilotées par l'IA pour les entreprises. La plateforme de Coveo s'intègre avec des systèmes majeurs tels que Salesforce, SAP, Shopify, AWS, ServiceNow et Zendesk pour offrir une recherche unifiée, des recommandations personnalisées et des analyses avancées. Leur technologie est utilisée dans divers secteurs tels que le commerce électronique, le service et le support, la personnalisation de sites web et la productivité au travail, aidant les entreprises à améliorer la satisfaction client et les taux de conversion. Coveo a été reconnue comme un leader dans diverses évaluations de l'industrie, y compris le Magic Quadrant de Gartner pour la recherche et la découverte de produits.

Description

• Own customer outcomes end-to-end • Lead customers from a signed deal or pilot through onboarding and early wins. • Define success plans tied to measurable business impact and value. • Run check-ins and QBRs that connect Conveo usage to real decisions. • Identify risks early, including low usage, stakeholder churn, and unclear ownership, and act decisively. • Build strong relationships with key stakeholders across research, marketing, and product teams. • Advise clients on how to get the most value from Conveo, pulling in research and product experts when needed. • Spend meaningful time with clients in person to build trust and long-term relationships. • Help clients shine internally with clear insights, narratives, and outcomes. • Design and lead high-quality pilots and rollouts that clearly demonstrate value. • Guide best practices around recruitment, topic guides, and analysis workflows. • Help customers scale from single team usage to multi-team and multi-market adoption. • Develop a deep understanding of customer orgs, decision makers, and internal dynamics. • Partner with Sales on renewals and upsells and shape expansion opportunities. • Turn customer feedback into clear themes and actionable input for Product, Engineering, and GTM. • Surface friction that impacts retention and growth, and help prioritize fixes. • Maintain clean customer context in CRM and internal tools. • Build playbooks, templates, and documentation that make excellence repeatable rather than dependent on individual effort.

🎯 Exigences

• Two to seven years of experience in Customer Success, Consulting, Market Research, or similar roles. • Excellent communication skills, including active listening, clear writing, and a strong ability to influence decisions. • High energy, strong sense of ownership, and bias toward action in fast-moving environments. • Comfortable working with AI-driven products and translating technical concepts into simple narratives for non-technical stakeholders.

🏖️ Avantages

• Competitive compensation with meaningful equity upside • Opportunities to travel globally and build real relationships with customers shaping the future • A culture built on taste, speed, ownership, and ambition