National Account Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $80 000 - $100 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Crash Champions

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1999

🏭 Fabrication

🚘 Automobile

🛍️ eCommerce

💰 Private Equity Round en 2022-07

Manufacturing • Automotive • eCommerce

Crash Champions est un opérateur national multi-sites spécialisé dans les services de réparation de collision. L'entreprise offre une large gamme d'options de réparation, y compris la réparation en aluminium, la réparation des dommages causés par la grêle, le débosselage, la réparation de vitres automobiles et les services de peinture. Avec un engagement envers la qualité et la satisfaction du client, Crash Champions propose des devis gratuits, une garantie à vie sur les réparations et une expérience client sans faille. La société met l'accent sur une culture axée sur les personnes et se consacre à former la prochaine génération de professionnels de l'industrie de la réparation de collision.

Description

• Develop and execute strategic account plans for national partners • Identify expansion opportunities within existing and new accounts to drive revenue and service penetration • Align account goals with broader company objectives in collaboration with leadership • Serve as the primary point of contact for national clients, maintaining trusted relationships across partner organizations • Facilitate regular business reviews and strategic meetings • Advocate internally for customer needs while balancing operational capabilities • Track account metrics including volume, revenue, estimate accuracy, customer satisfaction, cycle time, and carrier KPIs • Provide reporting and analysis to internal stakeholders and external partners • Use data to generate actionable insights and improve the partnership experience • Resolve account-level issues by coordinating with internal teams and stakeholders • Lead root cause analyses and corrective action plans • Partner with operations, finance, legal, marketing, and training teams on account initiatives • Lead or participate in cross-functional initiatives to improve partner experience and relationships • Ensure account activities align with contractual terms and service level expectations • Participate in contract renewal negotiations and strategic account onboarding • Maintain documentation of agreements, renewals, and compliance activities • Identify process inefficiencies and propose solutions • Lead initiatives improving consistency, quality, and communication across the account lifecycle • Monitor industry trends, customer expectations, and competitor offerings • Travel to client sites, strategic meetings, performance reviews, and industry events

🎯 Exigences

• Minimum of 5 years of experience in the collision repair industry, with a focus on operations, account management, or customer relations • Demonstrated success in managing high-impact accounts and consistently meeting or exceeding performance targets • Strong written and verbal communication skills, with the ability to present and influence at all levels of an organization • Excellent interpersonal and relationship-building abilities, with a customer-first mindset • Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, data analysis, and reporting • Valid driver’s license and a safe driving record • 50% overnight travel, including air travel, required • Skilled in managing contract renewals, pricing discussions, and service level expectations • Ability to represent the company with professionalism and credibility at senior leadership levels • Proficiency with PC, Repair Management Software (CCC/Mitchell), Power BI, Smartsheet, MS Office, and online research • In-depth understanding of key account needs, challenges, priorities, and opportunities • Knowledge of market trends and competitive environment • Ability to think long-term and drive performance improvements aligned with business objectives • Proactive issue identification and solution-finding skills • Ability to monitor carrier performance and identify trends or inconsistencies • Ability to develop and maintain productive relationships with internal teams and external partners • Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment

🏖️ Avantages

• Medical Insurance • Dental Insurance • Vision Insurance • Group Life Insurance • Disability Insurance • 401k Retirement Plan with match • Referral Bonus (“Cash From Crash”) • 5 Paid Holidays

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV