Product Support Specialist

🕒 il y a 2 jours

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CreatorIQ

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2014

📱 Médias

☁️ SaaS

Marketing • Media • SaaS

CreatorIQ est la plateforme de marketing d'influence la plus fiable pour les organisations cherchant à faire progresser leur marketing de créateurs. Sa technologie de pointe et son intelligence de premier plan dans l'industrie facilitent la découverte de créateurs à grande échelle, simplifient les flux de travail et offrent des rapports robustes, tout en garantissant la conformité et la sécurité de la marque. Des milliers des marques et agences les plus innovantes au monde utilisent CreatorIQ, y compris Disney, Logitech, Movers+Shakers, Nestlé, RQ, Sephora, Unilever et bien d'autres.

Description

• Deliver Exceptional Customer Support • Serve as the first line of contact and provide timely email support to customers with a focus on enhancing the customer experience and guiding customers through complex issues. • Provide clients with specialized support through complex issues in the form of screen shares and working sessions with clarity and professionalism. • Resolve and Troubleshoot Technical Issues • Research, diagnose, and resolve a wide range of customer-reported problems, escalating when needed. • Assess issue severity and collaborate with internal teams to prioritize and implement solutions. • Collaborate Across Teams • Partner with various teams, including but not limited to Product, Engineering, and Customer Success teams, to resolve issues and improve processes. • Share actionable feedback with stakeholders to enhance platform functionality and customer satisfaction. • Contribute to Continuous Improvement • Identify recurring issues, trends, and opportunities for service and product improvements.

🎯 Exigences

• Education: Bachelor’s degree preferred (not required) or equivalent professional experience with 3+ years working in Product Support, Customer Success, or Customer Support • Adaptability: Ability to manage multiple priorities and adapt quickly in a dynamic, fast-paced environment. • Detail Orientation: Strong organizational skills with a focus on accuracy and thoroughness. • Technical Acumen: Previous experience providing technical support in a high-volume or fast-moving environment. • Problem-Solving Mindset: Demonstrated ability to troubleshoot complex issues, think strategically, and provide creative solutions. • Communication Skills: Exceptional verbal and written communication abilities, with the talent to translate technical/internal terminology into clear, customer-friendly language. • Collaboration: A team player with a professional, approachable, and friendly demeanor who works effectively across departments. • Independence & Time Management: Ability to work independently while managing time and tasks efficiently. • Customer-Centric Approach: Patience and empathy when engaging with clients to ensure timely and accurate resolutions. • Tools & Systems Knowledge: Experience using ticketing and project management platforms such as Zendesk and Jira. • Bonus Skills: • Exposure to SaaS platforms or influencer/creator economy tools. • Familiarity with major social platforms, including experience authenticating accounts and understanding integrations, is a plus.