Italian Speaking Customer Support Representative

🕒 il y a 3 jours

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Cross Border Talents

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2013

💼 Conseil

📦 Logistique

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents est une agence de recrutement spécialisée, privilégiant le travail à distance, qui connecte les talents avec des employeurs du monde entier. Opérant dans plus de 102 pays, CBT propose des solutions de recrutement pour des embauches permanentes et en leasing de talents, axées sur les rôles en ingénierie, TIC, et en expérience client multilingue. L'entreprise gère une plateforme de recrutement et un vivier de talents pour soutenir l'embauche mondiale et la relocalisation, mettant l'accent sur les processus technologiques, la confidentialité et le travail à distance.

Description

• Provide premium technical support to Italian-speaking users • Deliver assistance via telephone, email, and live text chat in Italian • Help users troubleshoot sophisticated hardware functionalities and operating systems • Represent the international technology brand while maintaining professional standards and attention to detail • Maintain current product knowledge on software updates and device rollouts • Accurately document every customer interaction in the company CRM system • Support efficient case management • Collaborate with internal teams during corporate training and support operations

🎯 Exigences

• Fluent Italian, C1/C2 level • Intermediate English, minimum B2 level • Currently residing in Greece or fully prepared to relocate before the official start date • EU passport or valid legal permit to work in Greece • Comfort using modern digital tools • Genuine enthusiasm for consumer technology • Outstanding active listening skills • Proactive, solution-oriented attitude • Previous technical support experience is a bonus but not mandatory

🏖️ Avantages

• End-to-end relocation assistance • Company-paid flight to Greece • Two weeks of premium hotel accommodations • Personalized assistance with Greek bureaucracy, including securing AFM and AMKA • Complete high-performance technical work gear shipped to the employee • 100% remote work from any location within Greece • Competitive base salary paid 14 times per year, incorporating Greek Christmas, Easter, and summer bonus structures • Comprehensive private medical and life insurance from the first contract day • Clear internal promotion pathways into Quality Assurance, Corporate Training, or Team Management • Corporate training