Customer Success Manager

🕒 il y a 20 jours

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DataGrail

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2018

📋 Conformité

☁️ SaaS

🔐 Sécurité

💰 €45 000 000 Series C en 2022-10

Compliance • SaaS • Security

DataGrail est une plateforme complète de protection des données conçue pour aider les entreprises à gérer les problématiques de confidentialité des données en automatisant les tâches, en minimisant les risques et en renforçant la confiance des clients. La plateforme propose des solutions telles que la cartographie des données, la gestion des consentements et la surveillance des risques, avec de nombreuses intégrations pour faciliter la conformité aux réglementations de confidentialité comme le RGPD et la CPRA. DataGrail se distingue par sa facilité d'utilisation, sa mise en œuvre rapide et son accent sur la réduction des flux de travail manuels pour la gestion de la confidentialité des données.

Description

• Own the customer journey from onboarding through long-term success and retention. • Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones. • Drive platform adoption and customer value by helping organizations operationalize privacy best practices. • Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams. • Proactively monitor customer health, identify churn risks early, and drive resolution plans. • Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience. • Identify opportunities to improve onboarding workflows, customer engagement, and operational scalability. • Advocate for customer needs and share actionable feedback to help shape product improvements

🎯 Exigences

• Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles • Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA • Experience working with privacy platforms or related technologies, including tools like DataGrail • Strong project management and problem-solving skills with the ability to manage multiple customer priorities • Ability to build trusted relationships with both technical and business stakeholders • Clear communication skills and confidence working with customer leadership teams • Ability to proactively identify customer risks, drive adoption, and improve customer outcomes • Passion for customer success, privacy, and helping organizations navigate evolving compliance challenges

🏖️ Avantages

• equity • health, dental & vision insurance • remote-first working environment • 401k savings plan • parental leave • wellness benefits • flexible time off • paid holidays • work from home stipend