Customer Success Manager, Ads Solutions – Spanish Speaking

🕒 il y a 20 jours

🐊 Florida – Distant

🐊 Florida – Remote

💵 $162 000 - $230 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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OpenAI

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2015

🤖 Intelligence artificielle

☁️ SaaS

🏢 Entreprise

Artificial Intelligence • SaaS • Enterprise

OpenAI est à la pointe de la recherche et de l'industrie de l'intelligence artificielle, consacré à la création de technologies avancées d'intelligence artificielle, avec une forte attention sur la sécurité et les considérations éthiques. La mission d'OpenAI est de faire en sorte que l'intelligence artificielle générale (AGI) profite à l'ensemble de l'humanité. L'entreprise développe des produits d'IA comme ChatGPT, permettant d'aider les utilisateurs dans des tâches allant des demandes quotidiennes aux solutions complexes pour les entreprises. OpenAI propose également une plateforme API qui intègre ses modèles d'IA dans diverses applications. La société se concentre sur l'innovation en IA et l'amélioration des capacités d'analyse de données, tout en soulignant la sécurité et la gouvernance éthique de ses systèmes.

Description

• Own relationships with a portfolio of advertising partners, serving as their primary point of contact. • Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. • Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. • Identify opportunities to expand partnerships through increased product adoption and incremental investment. • Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. • Surface advertiser feedback and insights to inform product improvements and long-term strategy. • Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.

🎯 Exigences

• Has 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role. • Has experience managing advertiser or agency relationships in a platform, publisher, or adtech environment. • Is comfortable interpreting performance data and translating insights into strategic recommendations. • Has experience with data querying (e.g. SQL, advanced excel/GSheet). • Communicates clearly and builds trust with both technical and non-technical stakeholders. • Operates with ownership and accountability in fast-moving, evolving environments. • Demonstrates sound judgment and a commitment to user trust and responsible platform growth.

🏖️ Avantages

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit) • 401(k) retirement plan with employer match • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks) • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law) • Mental health and wellness support • Employer-paid basic life and disability coverage • Annual learning and development stipend to fuel your professional growth • Daily meals in our offices, and meal delivery credits as eligible • Relocation support for eligible employees • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.