Senior Account Manager

🕒 il y a 1 mois

🔔 Pennsylvania – Distant

🔔 Pennsylvania – Remote

💵 $80 000 - $95 000 / an

⏰ Temps Plein

🟠 Senior

💰 Responsable de comptes

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EverDriven

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2005

🛍️ eCommerce

📚 Éducation

🚗 Transport

eCommerce • Education • Transport

EverDriven est le fournisseur le plus fiable de solutions de transport étudiantes innovantes et sûres, ainsi que de solutions d'optimisation pour les districts scolaires à l'échelle nationale. L'entreprise collabore avec les districts scolaires pour garantir un transport sûr et efficace pour les étudiants ayant des besoins uniques, y compris ceux ayant des besoins spéciaux ou étant sans-abri. EverDriven s'engage à respecter les normes de sécurité les plus élevées et propose un modèle de transport évolutif et personnalisable pour soutenir l'accès équitable à l'éducation pour tous les étudiants.

Description

• Own and manage strategic relationships with district-level clients, serving as a trusted advisor and escalation point • Collaborate with internal teams to execute transportation strategies that align with client needs and EverDriven’s mission • Analyze account performance data and provide regular reports, insights, and recommendations to improve service delivery • Drive client retention and expansion by identifying upselling and cross-selling opportunities • Lead onboarding and implementation of new accounts, ensuring a smooth and successful transition • Partner with Field Operations to ensure quality standards are met and exceeded • Serve as the voice of the client internally, collaborating with cross-functional departments to resolve issues and implement solutions • Monitor service performance and compliance with contract requirements, escalating issues and driving resolution when necessary • Act as a liaison between transportation providers and EverDriven, maintaining open lines of communication and accountability • Manage and contribute to continuous improvement initiatives across accounts and operational workflows • Maintain a deep understanding of client goals, challenges, and regulatory requirements to inform strategic planning • Ensure alignment with EverDriven’s policies and procedures regarding safety, compliance, and data privacy, including HIPAA requirements

🎯 Exigences

• Bachelor's degree or equivalent professional experience • 5+ years of account management or client services experience, preferably in transportation, logistics, education, or related industries • Proven ability to manage multiple high-value clients and projects simultaneously • Excellent communication, negotiation, and relationship-building skills • Strategic thinker with the ability to analyze complex data and present actionable insights • Proficiency in Microsoft Word, Excel, Outlook, and other relevant tools • Valid Driver’s License with a clean driving record • Must pass a background check and drug screening as a condition of employment • Occasional travel required

🏖️ Avantages

• Medical, Dental, Vision insurance • Virtual Doctor Visits with $0 Co-Pay • Life Insurance (company paid) • Short Term Disability Insurance (company paid) • Long-Term Disability Insurance (company paid) • Flexible Time Off (FTO) • Paid Holidays • Paid Time to Volunteer • Flex Spending Account (FSA) • 401K Plan (with an awesome employer match!) • Employee Assistance Program • Employee Discounts Program