Customer Support

Emploi pas sur LinkedIn

🕒 il y a 7 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Folio

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2023

🤝 B2B

💸 Finance

☁️ SaaS

B2B • Finance • SaaS

Folio est une solution innovante de procure-to-pay spécialement conçue pour le secteur hôtelier. Elle simplifie le processus de commande, de gestion des factures et de paiement des fournisseurs sur une plateforme facile à utiliser. L'interface intuitive de Folio élimine le besoin d'une formation approfondie, permettant aux équipes hôtelières de mettre en place rapidement des flux de travail et de commencer à gérer leurs dépenses de manière efficace. La plateforme tire également parti de la technologie IA pour un traitement rapide des factures et propose des solutions de paiement sécurisées qui aident les entreprises à économiser à la fois du temps et de l'argent.

Description

• Product Support: Serve as the first point of contact for customers, troubleshooting issues and escalating complex inquiries as needed. We utilize Intercom to manage our customer interactions via email and messages primarily. • Voice of the Customer: Collaborate with product, design and engineering to continuously improve our products and the customer experience, advocating for our customer needs and priorities. Partner with GTM to help our customers make the most out of Folio. • Operational Processes and Documentation: Handle operational requests and proactively drive improvements in our processes and internal workflows. Create documentation to help our customers solve their issues themselves and to level up our internal teams. • Build with us: Help shape the future of Folio Support, leveraging AI and world-class technologies as we scale. We are reimagining a seamless experience for our customers, bringing personalization, empathy and speed to the customer experience.

🎯 Exigences

• 3+ years of customer or technical support experience at a high-growth tech startup. • Intercom and support tools knowledge: You're highly proficient in Intercom and have experience optimizing for technology solutions to improve the customer and our teams experience (automations, AI driven self service solutions, knowledge base, etc.) • Customer Success: You are passionate about helping customers, improving their experience and making them succeed. • Exceptional Communication: Excellent verbal and written communication skills with ability to simplify complex topics into concise messages across different audiences, and serve our customers with professionalism and empathy. • Impact and velocity: Experience handling competing priorities and demonstrated bias for action. You thrive in ambiguity and rapidly adapt to change. • Bonus: Experience in or passion for hotels, hospitality, or travel.

🏖️ Avantages

• competitive compensation • health benefits • flexible PTO