Strategic Account Manager

🕒 il y a 1 mois

🌲 North Carolina – Distant

🌲 North Carolina – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 12%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Fortified Data

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2002

💼 Conseil

🤝 B2B

🏢 Entreprise

Consulting • B2B • Enterprise

Fortified Data est un prestataire leader de services de gestion de bases de données (MSP) qui offre des services de DBA à distance 24/7, un support DBA d'urgence et à la demande, ainsi que des conseils complets en bases de données. Ils se spécialisent dans la gestion des bases de données, l'optimisation des performances, les migrations et la modernisation à travers SQL Server, MySQL, PostgreSQL et Oracle, et fournissent des solutions de bases de données dans le cloud (AWS, Azure, Google Cloud), des évaluations de bases de données, de l'intelligence d'affaires, et une architecture stratégique de bases de données. Fortified Data sert des industries régulées et sensibles aux données telles que les services financiers, les soins de santé, l'éducation, l'assurance, le commerce de détail, et le secteur sports/loisirs, mettant l'accent sur la maintenance proactive, l'optimisation des performances, et un service de conseil et de gestion de style concierge, axé sur le B2B.

Description

• Own the relationship and overall client experience for a portfolio of Managed Services clients • Build understanding of each client’s database environment, service coverage, incidents, and planned changes using Zendesk, HubSpot, and POD-team conversations • Lead regular business reviews connecting service activity and technical findings to client outcomes • Identify and develop expansion opportunities, including higher service tiers, additional managed services, Professional Services projects, and Assessments • Partner with POD Leaders, Professional Services consultants, and the Principal Solutions Architect to develop clear proposals • Ensure clients understand service-tier inclusions and route out-of-scope requests to on-demand hours or scoped projects • Monitor ticket trends, hours usage, satisfaction feedback, leadership changes, and renewal risk • Serve as escalation point for client service concerns and coordinate resolutions with Managed Services leadership • Coordinate onboarding and project handoffs with the Project Management Office • Keep partner contacts informed on shared accounts • Maintain client interactions, opportunities, renewals, and forecasts in HubSpot • Stay current on database and cloud platform trends, including migration, end-of-support dates, and AI readiness • Use AI tools and automation for account research, meeting preparation, and reporting • Work with Client Success, Managed Services POD Leaders, Professional Services, Project Management Office, sales, and marketing

🎯 Exigences

• Five or more years in account management or client success at a managed services provider or comparable recurring service organization, owning a portfolio of contracted recurring revenue clients through renewal • Technical fluency gained through prior work managing or selling database, cloud, infrastructure, or managed services offerings • Demonstrated success retaining clients through renewal and growing revenue within existing accounts • Experience leading business reviews and presenting to IT leaders, including IT directors, CIOs, and CTOs • Understanding of recurring services economics, including managed services renewals and expansion versus one-time project sales • Proficiency with a CRM, preferably HubSpot, and accurate pipeline and forecast management • Strong written and verbal communication, with ability to explain technical topics clearly to non-technical audiences • Ability to work independently in a remote environment and manage many client relationships at once • Eligible candidates must provide evidence of legal working status for any employer in the U.S. • Ability to complete Microsoft Azure Fundamentals (AZ-900) or Azure Data Fundamentals (DP-900) within the first six months if not already held • Preferred: experience in database services, data platforms, or Microsoft partner ecosystem • Preferred: current Microsoft certification such as AZ-900 or DP-900, or comparable AWS or Google Cloud fundamentals certification • Preferred: prior technical role such as support engineer, systems administrator, or database administrator • Preferred: partner and channel sales experience • Preferred: familiarity with Zendesk, Microsoft Teams, and Slack • Preferred: experience using AI tools to improve client success or sales workflows • Preferred: bachelor’s degree in business, marketing, information technology, or related field, or equivalent professional experience

🏖️ Avantages

• Competitive compensation • Comprehensive health benefits • Retirement plan • Fully remote US-based role • Healthy work-life balance • Fortified Data support for completing AZ-900 or DP-900 certification

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