IT Systems Manager

🕒 il y a 13 jours

🇬🇧 Royaume-Uni – Télétravail

💵 £40 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

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🗣️🇺🇸🇬🇧 Anglais requis

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Forward Institute

11 - 50 employés

💼 Conseil

🤝 À but non lucratif

📚 Éducation

Consulting • Non-profit • Education

Forward Institute est une organisation à but non lucratif lancée en 2015, ayant pour mission de construire un mouvement pour un leadership responsable. En s'engageant de manière collaborative avec un réseau de boursiers composé de leaders mondiaux, Forward Institute facilite l'apprentissage et l'expérimentation intersectoriels, créant un espace pour des conversations stimulantes et explorant les dilemmes très réels auxquels les dirigeants sont confrontés.

Description

• Act as the first point of contact for technology requests, managing triage, resolution and escalation • Own the external IT support relationship, including onboarding and offboarding, permissions, access reviews, licence management and password management rollout • Administer Microsoft 365, SharePoint, Notion, Salesforce and new systems, including configuration, housekeeping and basic troubleshooting • Make platform recommendations and support rollout of new capabilities • Experiment with AI-assisted triage and self-service tools • Set and maintain data standards, including deduplication and routine audits • Design, build and maintain automations connecting systems, including Zapier workflows, form logic and notifications • Own operational cadence for DPIAs, retention routines and policy compliance • Maintain documentation for data processing terms, security schedules and partner due diligence • Own information and platform structure, including file structures, naming conventions, templates and reference documentation • Lead SharePoint and Notion readiness review covering structure, permissions, metadata and AI-assisted knowledge retrieval • Support new internal and partner-facing platforms through user support, testing, training, change communications and release coordination

🎯 Exigences

• 5+ years’ experience in IT operations, systems administration or digital operations • Experience managing multiple business systems • Experience implementing or migrating a core platform • Experience setting up workflows, integrations or automations • Experience working in a small, growing organisation • Ability to manage IT support, access and supplier relationships • Strong systems administration across multiple platforms • Ability to implement, improve and communicate operational workflows • Strong data management and documentation discipline • Ability to recommend and support technology change and user adoption • Detail and systems oriented • Practical and able to exercise judgement under ambiguity • Proactive about improving how things work • Curious about technology, automation and AI • Collaborative and service minded • CV, covering letter and an additional covering video of maximum 90 seconds required

🏖️ Avantages

• Real ownership over systems and infrastructure • Work alongside impressive people • Exposure to real scale and complexity • Opportunity to shape how the organisation works • Professional development and mastery-building • Autonomy • Work designed to enrich your life • Inclusive and accessible recruitment practices • Support for access needs or specific requirements

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