Senior Customer Success Manager

Emploi pas sur LinkedIn

🕒 il y a 27 jours

🌽 Illinois – Distant

🌽 Illinois – Remote

💵 $80 000 - $120 000 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

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FourKites, Inc.

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2014

🚗 Transport

🏢 Entreprise

☁️ SaaS

Transport • Enterprise • SaaS

FourKites, Inc. est une plateforme de visibilité de la chaîne d'approvisionnement leader à l'échelle mondiale, exploitant les données en temps réel et l'intelligence artificielle avancée pour révolutionner la gestion des chaînes d'approvisionnement des organisations. Avec une suite puissante d'applications fournissant des informations sur le transport, les stocks, la gestion des cours, et plus encore, FourKites offre des solutions complètes pour optimiser l'efficacité, réduire les coûts et améliorer le service client pour plus de 1 500 grandes marques. Approuvé par les entreprises du Fortune 500, FourKites s'intègre parfaitement aux systèmes d'entreprise, offrant une visibilité inégalée sur tous les modes de transport et industries telles que l'agroalimentaire, les produits pharmaceutiques et la fabrication.

Description

• Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services • Develop, prepare, and nurture customers for advocacy • Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals • Facilitate a quarterly Executive Business Review to review goals, progress and opportunities • Understand white-space and work to identify and/or develop upsell opportunities • Advocate customer needs/issues cross-departmentally • Manage account escalations • Advocate internally for customer needs and connect on priorities

🎯 Exigences

• At least 8 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company • Supply Chain industry experience preferred • Excellent ability to multitask and prioritize workload • Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm • Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner • Bilingual proficiency (Good to have) • Ability to travel 10% or more of the time

🏖️ Avantages

• Medical, Dental & Vision benefits starting on first day of employment • 401k Retirement savings with employer match • Bonus and incentive compensation as well as employee stock option program • Employer paid life insurance and short term disability insurance • Generous PTO, global recharge days, and volunteer days • Paid parental leave for all parents • Family planning and inclusive wellbeing resources • Technology reimbursement • Commuter benefits for in-office employees (Chicago) • Annual Wellness Stipend • Ongoing learning & development opportunities