IT Operations Specialist

🕒 il y a 6 jours

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Freshpaint

Site WebLinkedInTous les Emplois

11 - 50 employés

🏥 Santé

💼 Conseil

⚕️ Assurance santé

Healthcare • Consulting • Healthcare Insurance

Freshpaint est une plateforme de confidentialité dans le domaine de la santé qui permet aux entreprises de santé d'exploiter des outils de marketing avancés tout en restant conformes aux réglementations sur la confidentialité, telles que la HIPAA. La plateforme remplace les technologies de suivi non sécurisées par un système protégé par un Business Associate Agreement (BAA) pour garantir que les données sensibles ne soient pas partagées avec des outils non conformes. Freshpaint offre des fonctionnalités qui bloquent par défaut les données sensibles, sécurisent les connexions côté serveur et fournissent une vue complète et anonyme du parcours client. Cette solution est conçue pour aider les spécialistes du marketing de la santé à atteindre des performances élevées sans compromettre la confidentialité des patients.

Description

• Execute employee onboarding and offboarding accurately, securely, and on time • Provision, maintain, and troubleshoot company laptops and employee endpoints • Support employees with hardware, software, access, and account issues while delivering a fast, dependable support experience • Handle employee access requests and changes with appropriate approvals and attention to least privilege, while supporting RBAC rollouts, access reviews, and cleanup work • Support security questionnaires, audit evidence collection, and compliance-related operational processes • Turn repeat issues into better documentation, runbooks, and lightweight process improvements.

🎯 Exigences

• Experience in IT support, IT operations, helpdesk, or a similar internal-facing technical support role • Experience onboarding and offboarding employees across devices, accounts, and SaaS tools • Familiarity with endpoint management, device provisioning, software installation, patching, and basic security hygiene • Experience administering common internal tools such as identity, password management, collaboration, or device management systems • Strong troubleshooting skills across laptops, employee software, access, and account issues • Strong judgment when handling access changes, troubleshooting issues, and deciding when to follow a defined process versus escalate to the right partner. • Clear written and verbal communication skills with a strong service mindset • Strong organizational skills and the ability to manage recurring operational work with accuracy and follow-through • Familiarity with common workplace IT and compliance tools such as Google Workspace, device management platforms, and access or compliance systems • Experience with Mac administration or supporting primarily Mac-based employee environments

🏖️ Avantages

• Competitive pay + generous equity (10-year exercise window) • Half-day Fridays, every Friday • 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave) • Flexible PTO with a *required* 2-week minimum • Top-tier health, dental & vision (100% covered for you, 80% for dependents) • Intentional & engaging company offsites (past trips: Arizona, Jackson Hole, Nashville, New Orleans & more)