Senior Services Manager – Customer Service Management

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🕒 il y a 18 jours

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Switzerland Global Enterprise

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise est une plateforme nationale qui accompagne les entreprises en Suisse dans la promotion de leurs produits et services sur les marchés internationaux. L’organisation propose divers services, notamment des conseils pour l’entrée sur les marchés, des opportunités de mise en relation (networking) et des informations sur la réglementation commerciale, afin d’aider les entreprises suisses à se développer et à réussir à l’international.

Description

• Serve as the single point of contact for assigned customers, building trust and long-term reliance through consistent, credible communication • Engage in substantive technical discussions with customers during ITO (Inquiry to Order) processes, establishing credibility from the first interaction • Proactively identify customer needs and develop solutions aligned with business priorities • Develop detailed, customer-specific scopes of work tailored to equipment type and service requirements • Build comprehensive, man-loaded project schedules based on clearly defined scopes • Develop accurate job cost estimates grounded in detailed scheduling and resource planning • Lead end-to-end outage planning, including contingency development for scope variations and field surprises • Collaborate closely with Local Customer Team (LCT) members across functions to ensure seamless project execution • Apply a deep understanding of EHS and quality risks inherent to each scope of work • Actively participate in Daily Management meetings and team forums to share best practices and drive process improvements • Contribute to a strong team culture through peer collaboration, knowledge sharing, and openness to feedback

🎯 Exigences

• Bachelor’s Degree from an accredited university or college in Engineering • Background as a Mechanical TFA (Technical Field Advisor) or Outage Manager is strongly preferred • Working knowledge of Steam Power equipment, systems, and outage work scopes • Familiarity with GE Vernova tools, applications, and processes used to quote, plan, execute, and close out projects • Demonstrated ability to develop scopes of work, man-loaded schedules, and job cost estimates • Strong understanding of EHS standards and quality requirements in field service environments

🏖️ Avantages

• medical coverage • dental coverage • vision coverage • prescription drug coverage • access to Health Coach from GE Vernova • a 24/7 nurse-based resource • access to the Employee Assistance Program providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan • tax-advantaged 401(k) savings opportunity with company matching contributions • company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off