Customer Support Specialist

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SIDES

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2014

🏨 Hôtellerie

📦 Logistique

🍽️ Alimentation et boissons

Hospitality • Logistics • Food & Beverage

SIDES est une plateforme SaaS tout-en-un basée sur le cloud, destinée à l'industrie hôtelière, qui centralise et automatise les opérations des restaurants, des services de livraison et des cuisines virtuelles. Sa suite de produits modulaires inclut un système POS/Kassensystem certifié TSE, une boutique en ligne et une application de commande mobile, des intégrations avec des portails de livraison, la gestion de cuisine, la gestion des conducteurs/flotte, le traitement des paiements (SIDES Pay), des systèmes de fidélité et de bonus, la gestion des stocks et du personnel, l'analyse et l'administration multi-sites. SIDES cible les QSR, les restaurants, les services de livraison, les franchises et les cuisines virtuelles, permettant les commandes numériques, la provision, le routage et le reporting pour évoluer les opérations et réduire le travail manuel.

Description

• Support and advise new and existing customers in using our systems. • Respond to technical inquiries and provide assistance within Customer Success. • Document customer interactions and solutions. • Escalate complex inquiries to internal specialist teams. • Continuously improve customer support processes at SIDES.

🎯 Exigences

• Experience supporting and advising B2B customers, ideally at a SaaS company or similar. • Experience in customer service, technical support, or account management is a plus. • Solution-oriented mindset and ability to stay calm in dynamic situations. • Customer-focused with a strong sense for customers' problems and a passion for resolving them. • Good written and spoken German and English; additional European languages are a plus.

🏖️ Avantages

• A recipe for success: For over a decade we have been part of the hospitality and delivery industry. • Ownership & creative freedom: We give you space for your ideas and trust in your decisions. • High-quality equipment: Modern hardware, ergonomic workstations, and a professional office setup to help you do your best. • Hungry for Growth: We care about your development. With regular feedback we support you professionally and personally. • A positive working environment: Enjoy an open, trusting atmosphere and a warm team at our centrally located Berlin office in Südkreuz. • Central office in Berlin-Südkreuz. • Regular office & team events. • Free snacks & drinks. • SIDES Library. • Dog-friendly office. • Onboarding lunch to help you settle in & network. • €50 monthly benefit budget - you decide how to use it: JobRad, Deutschlandticket, company pension (bAV), Wellhub Urban Sports Club: discounted membership for fitness, classes and wellness, Instahelp: professional mental health support - flexible and confidential. • INCENT & Corporate Benefits: Attractive discounts and exclusive partner offers. • Hybrid work: A healthy mix of office and home office - depending on role and team. • Flexible working hours: Hours that fit your daily life. • December 24 & 31 off: without using vacation days. • Company events: Our highlights - the SIDES Summer Party and our Christmas get-together.